Front desk consultation includes:
Consultation reception:
1. When answering customers' telephone inquiries, you should skillfully use standard language, answer telephone inquiries warmly and politely, and answer customers' training-related questions scientifically, patiently and pertinently, including the latest training arrangements, training/registration fees, training time, etc.
2. When receiving customers' visits, be enthusiastic, courteous and considerate, and patiently answer all kinds of questions about training. If you encounter difficult problems, you should coordinate with the teacher and solve them together to ensure customer satisfaction.
3. Make a good record of the consultation registration form, and fully reflect the personal information and training needs of customers, so as to provide favorable basis for customer tracking and company marketing decision in the later period.
4. Cultivate and improve business ability, be good at observing, treat differently and be flexible. For customers visiting for the first time, they should be given the latest training materials and a brief introduction to the training courses. When dealing with hesitant customer consultation, we should make clear the advantages of the training center, including teachers, hardware environment, training progress, training price, high pass rate, gold content of certificates, etc. Set up the corporate image of "training at ease, price at ease, examination at ease, holding certificates".
5. Assist the customer to fill in the registration information, and check whether the procedures are complete and complete. In case of special circumstances, a written application shall be submitted, which shall be declared according to the procedure of step-by-step application and implemented after approval.