1 evaluation subject and object
The evaluation subject refers to the organization, individual or working group that is mainly entrusted to give evaluation. The subject of informatization performance evaluation can be divided into two categories: external subject and internal subject. However, due to the different evaluation purposes, positions and angles, its attention content and emphasis are also different. The external subject mainly includes the government or the entrusted third party, and the internal subject mainly refers to a department of the enterprise itself. The attention of stakeholders inside and outside the enterprise to informatization performance also provides a wide range of needs for informatization performance evaluation.
The evaluation working group is responsible for completing the specific work of the whole evaluation process and consulting the expert advisory group for necessary policy and technical suggestions; The expert working group is responsible for providing relevant information and reference opinions to the evaluation working group according to the needs of the evaluation work.
The evaluation working group shall follow the basic work norms, carry out the evaluation independently, objectively and fairly, and exclude the influence of all aspects, especially the will of the evaluated enterprise. However, the negligence, omission and problems in the evaluation work and evaluation report pointed out by the evaluated enterprise should be answered and supplemented seriously.
The object of evaluation refers to the object of evaluation. Information system, enterprise informatization strategy and informatization project can be used as informatization evaluation objects. Because of different evaluation purposes and different evaluation needs, people will evaluate different objects.
2 evaluation steps
Whether internal evaluation or external evaluation, all information evaluation must follow certain working procedures, which refers to the process from determining the evaluation object to completing the whole evaluation work. Generally, it includes the following steps:
(1) Determine the evaluation object, issue an evaluation notice, and organize the establishment of an evaluation working group and an expert advisory group. The assessment notice is an administrative document issued by the value assessment agency (client), and it is also the basis for the enterprise to accept the assessment. The evaluation notice shall specify the evaluation task, evaluation purpose, evaluation basis, evaluation personnel, evaluation time and related requirements.
(2) Make an evaluation work plan and collect basic data. The evaluation work plan is the work arrangement for the evaluation team to carry out an evaluation activity. Its main contents include: evaluation object, evaluation purpose, evaluation basis, evaluation project leader, evaluation staff, working time arrangement, evaluation methods to be adopted, selection of evaluation standards, preparation of evaluation materials and related work requirements.
(3) The evaluation working group conducts evaluation, solicits expert opinions and gives feedback to the enterprise, and writes an evaluation report. The evaluation working group conducts basic evaluation according to the information submitted by the enterprise. If the evaluation is conducted within the enterprise, only part of the content can be evaluated, depending on the responsibilities entrusted by the enterprise. If it is an external evaluation, it must be instructed by the entrusting department to act according to the plan.
(4) The evaluation team submits the evaluation report to the expert advisory group for review, delivers the evaluation report to the evaluation institution (the entrusting party), chooses to publish the evaluation results, and establishes the evaluation project file.
Before the official start of the evaluation work, the evaluation working group can organize relevant personnel of the enterprise to conduct self-inspection according to the basic requirements of evaluation. Enterprise self-test is voluntary and preparatory, and the self-test report should have a complete working paper for future reference.
The evaluation conclusion drawn by the evaluation working group shall be compared with the self-test conclusion of the enterprise, and the evaluation conclusion shall be supplemented and revised in time. If there is a big difference between the evaluation conclusion of the evaluation working group and the self-test conclusion of the enterprise, the basic data should be checked to find out the reasons for the difference. If the basis is sufficient, necessary adjustments should be made to the evaluation conclusion.
3 Evaluation report and application of results
After the informatization evaluation is completed, an overall evaluation report should be formed. The evaluation report is a text file of comprehensive conclusions made by the evaluation working group after completing all the evaluation work, comparing and analyzing the benefit status and value contribution of informatization, and making objective judgments.
The evaluation report consists of two parts: the text and the appendix. The main contents of the report include the description of the basic situation of the enterprise system, the comparative analysis of the main performance indicators, the evaluation conclusion, the evaluation basis and the evaluation method. The appendix of the report includes basic documents and data related to the evaluation work. The evaluation report shall safeguard the legitimate business secrets of the evaluated enterprise.
The evaluation report must objectively, fairly and accurately describe the input-output status and subsequent development ability of enterprise informatization, and make a forecast of development trend. The evaluation working group should fully listen to the opinions of the expert group in the process of drafting the evaluation report. The objective conditions affecting the operation should be fully explained in the report.
The evaluation report should be audited by an independent auditor, that is, whether the evaluation procedure is complete, whether the evaluation method is correct, whether the evaluation standard is appropriate, and whether the evaluation report meets the specifications.
The evaluation results should be fed back to the enterprise decision-making department as a reference for information investment decision-making, management improvement and performance supervision; IT also serves as the basis for performance appraisal of IT personnel and provides information consultation and management reference for relevant government departments.
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