"12333 Zhixuntong" intelligent service system organically integrates the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizes the "dialogue" service mode of human-computer interaction, and realizes the innovation of online consultation form and interactive process of the website.
By the end of 2002 12333, the total number of telephone calls in China was about10.50 billion, and the comprehensive connection rate was 84.2%. The telephone consultation service of human resources and social security has played a great role in people's livelihood service, which has not only become an important way for the masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provided an important reference and basis for policy formulation.
development direction
1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.
2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.
3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities * * * to participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country.
Reference to the above content: Baidu Encyclopedia-12333