0 1Q: Can everyone use "one certificate for general inquiry"?
A: That's right. As long as you are over 14 years old, you can use this service through online inquiry. Under the age of 14, accompanied by parents or other guardians, they can bring relevant valid certificates to the business hall of telecom enterprises for inquiry.
Q: Can I make an appointment for a new mobile phone number?
A: As this inquiry is an appointment inquiry service, in order to improve the success rate of your service acceptance, it is recommended that you apply for this service with this mobile phone number one week after accessing the network.
Q: What if I can't receive the verification code?
A: The verification code of one card is issued by the SMS gateway of telecom enterprises. If there are too many requests in a short time, you will not receive the verification code. I suggest you try again later. In addition, if the user actively prohibits the value-added service, it needs to be reopened before receiving the verification code normally. If you still can't receive the verification code, please contact the customer service hotline of your operator.
Q: What should I do if there is something wrong with the query?
A: If you can't open the web page during use, please try again later or visit at the wrong peak. If you receive the SMS notification that the query failed, please check the correctness of the submitted information and try the query again after 24 hours. If the problem still cannot be solved, you can call the customer service hotline of any basic telecom enterprise.
Q: What is the contact information of customer service?
A: The customer service hotlines of the three basic telecommunications companies are10000/10086/100/0 respectively. If you need a customer service hotline for mobile communication resale enterprises, you can click "Customer Service Phone for Mobile Reseller Enterprises" on the homepage of the inquiry, or you can get it through the corresponding enterprise official website to consult the customer service of any basic telecommunications enterprise.
Q: What if I want to check the number details?
You can inquire the number details of the corresponding telecom enterprise according to the telecom enterprise to which the number belongs. The specific query method is as follows:
If you are a user of three basic telecommunications companies, you can go to the own business hall of the corresponding basic telecommunications company and hold the original ID card for inquiry;
If you are a user of a mobile communication resale enterprise, you can consult the corresponding customer service hotline for specific inquiry methods. Please refer to the following table for specific operation steps:
Q: What if I disagree with the query results?
A: The number of mobile phone cards you have obtained comes from telecom enterprises. If you have any objection to the query results, you can raise it to the corresponding telecom enterprise through the business hall and enterprise service hotline, and provide the information such as the mobile phone number and certificate number of the objector. Telecom enterprises will provide services such as number verification, stripping, shutdown or account cancellation under the premise of obtaining your authorization.