1, when the user inquires, all customer service is offline; 2. Although the customer service is online, all customers are busy at present, and some users take the initiative to leave because of the long queue time.
How to set up online customer service in Tik Tok store: Online customer service settings include online dialogue service and offline dialogue system configuration. Customer service greeting is a welcome message that is displayed to users when they access labor. It is automatically sent by the system to improve the response efficiency of merchants and consumers' perception that flying pigeons do not need to set service hours. Customer service PC client/web version/shake shop APP will be consulted and distributed when it is online for free. If it is inconvenient to undertake consultation, it is necessary to adjust the state to rest or go offline in time. During the break, the system will not assign new sessions, but it can still receive transfer sessions from other customers.