1. Business outlet inquiry: users can bring their personal ID cards and bank cards to the bank outlets, and make inquiries at the bank counter or through the self-service equipment in the bank service hall;
2. Mobile banking APP query: If mobile banking is enabled on the bank card, users can directly log in to the mobile banking APP (taking China Bank as an example), select the associated bank card account to query, enter the bill details query, and select the time range to query.
Operating environment:
Brand model: iPhone 13
System version: iOS 15.0
Application version: 7.2.2
3. Online banking inquiry: Users can also directly log in to the bank to conduct online banking, and enter the personal account webpage to directly inquire about the details of the bank card.
Operating environment:
Brand model: Lenovo notebook computer Xiao Xin Air 15 Ruilong Edition
System version: Windows 1 1
Browser: Google chrome browser
Browser version: 87.0.4280.88
1, definition
Bill refers to the account details provided by the department or unit that reconciles with consumers. Postal bill service is a commercial letter service in which the charging unit takes consumers as the object, prints out the detailed contents of consumption in the form of bills, and informs consumers regularly by mail.
The mail bill service can meet the delivery of telephone bills, electricity bills, credit cards, housing provident fund, insurance, cable TV charging information reports and various arrears notices in telecommunications, electric power, banking, insurance, securities, water supply, gas, taxation, social utilities and other units.
2. Business characteristics
(1) coupons. Deferred paper coupons;
(2) consumer contracts. It is equivalent to the consumer contract signed between producers and consumers, which plays a key role in operating in good faith and safeguarding the legitimate rights and interests of consumers;
(3) communication channels. Play the role of announcement, prompt, promotion and advertisement;
(4) mode of delivery. One of the effective means to improve service quality.
3. Electronization
The 139 e-mail bill launched by mobile operators, and the partners in the power supply bureau of the United Power Grid Corporation, gas group Co., Ltd., water group and financial insurance industry, use the 139 e-mail box associated with the mobile phone number to replace the traditional paper bill with electronic bills, and regularly receive various billing information such as water, electricity, gas, banking, insurance, securities and funds. 139 mailbox billing service for government and enterprise units to save energy and reduce emissions, and advocate green environmental protection. In addition, the 139 bill is safe and efficient, convenient and quick, and easy to save.