Tong Yuan online customer service consultation:
1. Open your browser, search for YTO Express, and then click Online Customer Service. Online customer service time is 8:30- 17:30.
2. Choose a province for consultation.
3. Pop up the online customer service window, select a city and then select a customer service line for consultation.
4. Enter the consultation content in the pop-up online customer service, and click the Send button.
Preparations for calling customer service in Tong Yuan:
1, prepare your own courier number in advance and tell the staff to verify the logistics status of the goods.
2. Only when the corresponding commodity information is prepared in advance, the corresponding staff can verify whether the specific commodity inquired is correct.
3. You need to make a phone call during the day, and online phone customer service may not be enough at night.
4. You need to adjust your mentality to prevent some unnecessary verbal contradictions in the process of communication with telephone customer service, which will affect the overall efficiency.
5. You should consciously ask the telephone customer service for her work number to prevent some unnecessary vicious incidents in the service process, and the follow-up can be used as your own rights protection.