1. There may be network traffic congestion, and the uploaded data cannot be transmitted to the server in real time due to congestion. I suggest you try another network.
2. It is possible that the data information was not uploaded successfully, but the front-end reality has been completed. It is recommended to consult customer service and call the background system to help you see if you can see the background information. If you can't find it, I suggest you try again.
3. Another possibility is that your Alipay version is too low, so it can't be queried. Suggest updating the latest version to try.
Extended data:
The Central Bank's Measures for the Administration of Online Payment of Non-bank Payment Institutions (hereinafter referred to as the Measures) will be officially implemented on July 1, and users of third-party payment platforms such as Alipay and WeChat Pay need to complete real-name verification according to the Measures.
The National Business Daily reporter learned from Alipay that Alipay currently has more than 450 million real-name users, so most users enjoy all the services of Alipay as usual, and users who have not verified their real names can easily complete the verification according to official prompts.
The Measures set a ceiling of 200,000/year for the balance payment method paid by third parties. The limit of 200,000/year in the Measures is only for the balance payment method, and the use of funds by users exceeding 200,000 can still be completed through payment methods such as bank card express payment, ant flower garden and online banking. In other words, the restrictions on balance payment in the Measures will not affect everyone's normal online shopping, transfer and wealth management.
This measure of the central bank divides third-party payment accounts such as Alipay and WeChat payment into three categories according to the user's real-name verification degree: Class I accounts, with balance payment amount of 1 1,000 yuan/lifetime, which can enjoy functions such as balance transfer, cash withdrawal and consumption; For Class II accounts, the balance payment is 654.38+ 10,000 yuan/year. In addition to supporting balance transfer, cash withdrawal and consumption, all accounts of Class II can pay * * * through balance except cash withdrawal, enjoying this limit, and cash withdrawal is not limited by this limit; The balance payment limit of Class III account is 200,000/year, which supports balance transfer, cash withdrawal, consumption, investment and financial management. All personal accounts are entitled to this limit by paying * * * through the balance, and cash withdrawal is not limited by this limit; In other words, the higher the real-name verification level of Alipay account, the more service functions users enjoy and the higher the amount of balance payment.
So how can we reach the highest certification level and upgrade to class III account? Alipay said that there are many ways to verify users' real names, and the operation is relatively simple. Binding bank cards, uploading ID cards, opening sesame credit, paying water and electricity fees in Alipay, and even buying insurance in Alipay can all be used as ways to verify identity information.
How do users query the balance payment amount of their Alipay account? It is reported that by July 1, all Alipay users can see the quota display on their "balance" page. If the maximum amount of 200,000/year is not reached, you can supplement the information to upgrade the account to the highest level.
It is worth noting that accounts whose real-name verification does not meet the requirements of the Measures will not be able to receive transfers, rewards and red envelopes from others, and the payment function of account balance is limited. It is understood that Alipay currently has more than 450 million real-name users. For a few users who failed to meet the requirements of the Measures, Alipay has notified users through SMS, Alipay App messages, operation page prompts, etc. , and guide users to complete and improve personal identity information and complete account upgrade. Users can easily complete the verification according to Alipay tips.
Source: Any Internet-Alipay account balance payment function that does not meet the requirements of real-name verification will be restricted.