1. Call the rookie customer service hotline 95 19666, and then press the No.2 key to enter the after-service for feedback and complaints.
2. Find the telephone number of the headquarters of the courier company to which the courier belongs, go to the customer service department to explain the situation and ask related questions.
3. You can also complain directly on the website APP, and correctly fill in the information such as the courier number \ details \ courier station.
4. Call the consumer complaint hotline 123 15 or make a complaint through "National Platform 123 15". There is a consumer transaction relationship between the user and the courier station, which means that if it is a service quality problem of the courier station, you can complain to 123 15.
Introduction to rookie station:
Cainiao network technology co., ltd was established on may 28th, 20th13rd. In addition to Alibaba, Intime and Fosun, its shareholders include Fuchun Investment, SF Express and Santong Yida (Shentong, Tong Yuan, Zhongtong and Dayun). Ma Yun, chairman of Alibaba's board of directors, is a rookie chairman.
20 15 On May 28th, Alibaba held the first rookie Jianghu conference. Tong, president of Cainiao Network, explained the rookie strategy for the first time, saying that the rookie's positioning is "a platform for social logistics collaboration and data-driven", and defined five strategies: express delivery, warehouse distribution, cross-border, rural areas and post stations.