Prescription rules for merchants to handle service requests:
1. Processing time: (1) Platform customer service sends the service slip at 09:00-2 1:00; (2) If the end time of treatment prescription is later than 2 1: 00, the treatment time will be postponed to after 09: 00 the next day; For example, if a merchant receives a service request at 20: 00, and the platform requires the processing time to be 12 hours, then the merchant still has 1 1 hour to process after 9: 00 the next day, that is, it can be processed before 20: 00 the next day.
2. Processing time: (1) After-sales processing category: exchange, commodity-related, negotiated refund-12h; ; (2) After-sales treatment: refund and order operation-2h; ; (3) Complaint category: express delivery problem, merchant service/violation-12h; ; (4) Complaints: secondary complaints, booking/use problems of card and coupon products, and risky goods-2h; ; (5) Complaint category: Express delivery related-24h; ; (6) Agreement with merchants-The platform customer service defines the response time limit according to the communication scenario with the platform customer service, starting from 2h.