0 1 Answer pre-sales questions for customers.
Before the goods are sold, customers don't know much about the properties of the goods. How do you know if you want to buy it? You need to ask Tmall customer service, and Tmall customer service should answer questions before the sale.
Handle after-sales problems for customers
After the goods are sold, many problems will appear. For example, the goods are unsuitable, the goods are defective or there are some other problems. Tmall customer service will handle the exchange or return of goods for customers.
03 sorting out goods for customers
Generally speaking, Tmall customer service doesn't have to go to the warehouse in person, but if there are many orders, the customer service will go into battle in person. In addition to packaging, it is also very hard to contact the courier.
Solve other problems for customers.
If the customer has other questions, such as asking you about some commodity activities, you should answer them for the customer.