Three characteristics of active cloud antivirus technology:
Through Trend Micro's exclusive technology, we can fight all kinds of virus threats from the cloud (network) around the clock, save money and realize intelligent security protection by simplifying users' complicated operation processes. 1. Keep abreast of the latest information: conduct correlation analysis through three credit rating services, exchange malicious threat information in real time, and keep abreast of the latest information of cyber threats. 2. Reduce the computer load: prevent spam or malicious files of websites from invading in advance and intercept them in the cloud, which can effectively reduce the load of the gateway. 3. Effectively reduce costs: Using the cloud security database to evaluate the reputation of network threat sources can greatly improve the investment effect of security protection. Interception of spam by cloud antivirus technology can greatly reduce the space occupied by mail servers.
2. Smart Protection Network Active Cloud Anti-virus Technology Architecture: Introduction of three core technologies of Smart Protection Network Active Cloud Anti-virus. Three credit rating service systems: In order to avoid the traditional virus detection methods, various malicious files and spam and websites that help spread these files emerge one after another. Faced with these huge network threats, traditional methods such as updating virus patterns by users themselves have long been slow. To this end, the reputation rating service developed by Trend Micro completely defends against these dangerous attacks before various threats invade through real-time updated security level information. Reputation rating service is a combination of ERS e-mail reputation rating service, WRS network reputation rating service system and FRS file reputation rating service.
ERS e-mail reputation rating service: According to the reputation rating information of the IP address of the sender (e-mail server), detect the e-mail before receiving it, and effectively intercept the virus e-mail.
WRS website reputation rating service system: according to the reputation rating information of the website server, it detects the linked web pages and intercepts malicious links.
FRS file reputation rating service: automatically download and analyze the file content according to the reputation rating information of the file.
Correlation analysis:
Information can be exchanged among three credit rating agencies. For example, when a phishing letter is found, the information of the linked URL in the letter will be sent to the WRS web reputation service database, and once it is judged as a malicious web page, it will be registered in the WRS web reputation service database. If a malicious file is found in this webpage, this information will be sent to the FRS file reputation service database. At the same time, register relevant sources or files in the database. In this way, through synchronous high-speed operation, when users actually suffer from network threats, Trend Micro already has security protection strategies and solutions. What is TrendLabs?
TrendLabs is a global anti-virus research network and product support center. As the backbone of Trend Micro service infrastructure, Trendlabs provides 7 x 24 uninterrupted virus protection services to Trend Micro customers around the world. TrendLabs consists of more than 300 engineers, researchers and technical support personnel, which are located in professional service centers in Manila, Tokyo, Paris, Munich, Taipei, Los Angeles and California, continuously monitoring potential security threats and quickly responding to major virus incidents and emergency support needs.
★ No antivirus company can have such an international network-Business Weekly (September 2003).
TrendLabs has been integrated into Trend Micro Enterprise Protection Strategy (EPS). They are responsible for monitoring potential security threats and conducting research to develop methods to identify, detect and delete new viruses. TrendLabs' industry-leading virus alert process often makes it the first virus outbreak solution provider in the world—from MELISSA and LOVELETTER to SLAMMER, LOVGATE and MIMAIL—— usually 30 minutes or more ahead of other virus protection companies. TrendLabs also provides a full range of products and technical support services for Trend Micro's large industry users, small and medium-sized enterprises and individual users, including PSP services and red services provided by Trend Micro for enterprise customers.
The development and implementation of all anti-virus and technical support processes of Trend Micro conform to internationally recognized quality certification standards, such as ISO900 1:2000 and COPC-2000? And BS 7799-2:2002, making it the first enterprise in the virus prevention industry to obtain the above three certifications at the same time. TrendLabs has become an example of Trend Micro's continuous efforts to provide excellent services in the anti-virus industry. It also shows that virus prevention and network content security have always been service-oriented rather than product-oriented.
★ Effective virus protection refers to service-Steve Chang (Chairman of Trend Micro Board)
TrendLabs provides services.
1. antivirus and security services
24X7 antivirus monitoring-Trend Micro's always-on antivirus experts can handle various virus-related situations at any time. Trend Micro's comprehensive solution covers answering questions, scanning signature file analysis, cleaning tools and virus outbreak prevention policies (OPP).
Virus Lab-All viruses received and copied by Trend Micro are stored here, and virus signature library files can be completely detected within 45 minutes, thus ensuring that Trend Micro customers can get the latest anti-virus technologies and updates.
Virus Research and Analysis Labs-The research engineers of Trendlabs conduct in-depth analysis of virus behavior and other security studies here to improve the existing anti-virus technology or protection.
Virus removal and simulation lab-The latest damage removal template is tested here before release to ensure compatibility in multi-platform and multi-language environment.
Anti-Spam Lab-Research, create and maintain anti-spam rules used by Trend Micro content filtering products, such as smart anti-spam products.
Global proactive update-Test the latest Trend Micro product installers, patches, function files and scan engines, and upload them to the upgrade server for customers around the world to download and use automatically or manually, and get protection.
2. Technical help desktop and support services
TrendLabs provides customers with three levels of technical support to help them ensure that Trend Micro antivirus solutions can be deployed optimally, run smoothly and integrate seamlessly into the existing IT environment and infrastructure:
Engineer-Provide auxiliary support by phone or email.
Get self-service support through Trend Micro Knowledge Base.
TrendLabs is also responsible for handling upgrade support issues submitted by Trend Micro's global channel partners, exclusive customers and business units.
3. Information services
Network Operations Center (NOC)- Monitor and solve the network-related activities of Trend Micro's global offices.
Security Operations Center (SOC)- Conduct Trend Micro global security hearing and monitoring to ensure that enterprises can obtain proactive threat assessment. 1. About ISO 900 1:2000 certification.
International Organization for Standards (ISO) 900 1:2000 is a globally recognized quality management system, which is used by all product and service-oriented companies to ensure that their operations reach the world-class quality and performance level. The standard "ZO9001:2001"allows TrendLabs to continuously improve and transform business processes, train employees and update facilities through structured methods, thus protecting and benefiting Trend Micro's global customers.
Trend Micro became the first antivirus manufacturer to obtain ISO 900 1:2000 certification, so as to continuously lead the global antivirus service industry to establish measurable quality standards.
2. About COPC-2000 &；; Reg standard
Customer Service Operation Performance Center (COPC)-2000 &; Reg standard is a comprehensive operational performance standard, which specifies the minimum operational requirements in key functional areas that are important to users and customers. Companies adopting COPC include American Express, Apple, Convergys, Dell and Microsoft. Based on the conditions and framework of Malcolm Baldrige National Quality Award, COPC-2000 & reg；; Standards have become globally recognized standards, and constantly improve the standards of contract centers and transaction processing industries.
Through the COPC certification of TrendLabs, Trend Micro became the first antivirus manufacturer in the world to meet this standard, and continued to adhere to the global technical support service industry benchmark and best implementation for the benefit of customers.
3.BS 7799 Information Security Management Certification
BS 7799-2:2002 is an information security management standard formulated by British Standards Institute. It is recognized as the most just standard entity for private and government enterprises in the world to promote international standards such as Britain, Europe and ISO. BS 7799 focuses on security policy, physical and environmental security, access control and business continuity management in manufacturing and service industries.
This certification is another powerful guarantee for Trend Micro customers. Even in the face of physical intrusion by unauthorized personnel, computer-aided intrusion by "hackers", long-term power outage and regional natural disasters, Trend Micro will still provide important TrendLabs anti-virus services throughout the year. Our guarantee is essential, because TrendLabs anti-virus technical support is provided to all types of computer systems in the form of updating virus patterns and cleaning schemes, including home stand-alone computers and enterprise-level networks used by governments and enterprises.