IVR services include the following items:
I. Account inquiry
Provident fund account and loan repayment
Second, the loan qualification and quota query
Whether it meets the loan qualification and loan amount inquiry.
Three. Operation guide
Provide all kinds of business operation process help.
Fourth, personal account inquiry method
Verb (abbreviation of verb) Query on deposit range and proportion
Deposit scope, object, deposit base and proportion
Six, provident fund outlets to accept inquiries
The addresses and telephone numbers of the district (county) management departments of Shanghai Provident Fund Management Center, the provident fund business counter of CCB Sub-branch, and the acceptance outlets of Shanghai Real Estate Guarantee Company.
Labor services include the following contents:
: "The withdrawal of Shanghai provident fund needs to meet certain conditions, including purchasing, building, rebuilding and overhauling the owner-occupied housing with ownership, or reaching retirement, resignation or retirement age, or completely losing the ability to work, terminating labor relations with the unit, or moving out of the city or non-local employees leaving the city, or employees repaying the principal and interest of housing loans."
Personal business consultation mainly includes policy and operation process consultation such as housing provident fund deposit, housing provident fund withdrawal, housing provident fund loan and housing provident fund repayment; Personal account information verification; The provident fund business in Shanghai accepts the address inquiry of outlets, etc.
Second, the unit business consulting
Unit business consultation mainly includes unit information check, unit account opening, unit account cancellation, unit change, unit deposit, unit employee transfer, unit provident fund online business processing system function, unit provident fund online business processing system operation and unit provident fund online business processing system failure.
Third, the affordable housing loan appointment.
Affordable housing loan reservation mainly provides policy consultation and reservation service for affordable housing customers.