Doing a good job is determined by the nature of window work. As a window for trade unions to face employees, its service quality represents the image of trade unions. I'll give you a model essay on working experience in the service window. I hope you like it!
Model essay on working experience of service window
Since I came to work in the central window, under the dual leadership of the central leadership and the bureau leadership, and with the care and help of my colleagues, I have worked hard to build the agricultural machinery window into a? Better service, higher efficiency, more convenience and better image? Windows. The research and work in the past year are summarized as follows:
First, improve ideological understanding. As the window staff of the government affairs center, while serving the people, they should unify their thinking with the decision-making of the county party Committee and the government and improve their ideological understanding. I am the staff of agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed my business knowledge in order to apply it to practical work.
Second, clear job responsibilities. In window work, I know that it is most important to establish a sense of responsibility and mission, strengthen service consciousness, strengthen service function, improve service quality and deepen service attitude, so as to achieve cordial, dignified, harmonious, enthusiastic, active, patient and thoughtful service. The window should be operated in an open, fair and sunny manner, so as to establish a good image of the government and make the people feel at ease and comfortable. High-quality and efficient convenience service can reassure the people, solve their difficult problems and create a harmonious social atmosphere. At the same time, we should patiently solve and answer the people's problems, take convenience, for the people and for the people as the starting point and the end result of our work, and help the people solve problems as the goal, and clarify their work responsibilities.
Third, enhance business knowledge and improve service efficiency. The window is an administrative function representing the overall situation, so I must serve enthusiastically and skillfully and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; Be able to actively guide customers with limited cultural level; When answering the phone, you can take the initiative to say hello. Loyal to their duties, love their posts and dedication; Unite and coordinate the promotion work of this unit; There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties correctly. Looking back on my work in the service center for one year, there are still some minor mistakes in my work. I know I need to learn more business knowledge and be more strict with myself, so as to enrich my business knowledge and solve problems for the people better.
Fourth, the direction of future efforts. In the future work, we should strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service level. Learn from superior policies and grasp the correct direction; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote work. I always put? Take service as our responsibility, facilitate the masses and contribute to society? As their motto, they always sound the alarm and strive to be civilized and excellent window staff. I will take this summary as my personal support, supervision and help, carry forward the achievements, overcome the shortcomings, forge ahead with more full work enthusiasm, and make new contributions to promoting the work and development of the government service window in our county.
Model essay on working experience of service window
According to the organizational arrangement, Yan and I have been working in the county government affairs center for nearly one year, and the work is summarized as follows:
First, pre-job training, we successfully completed the learning task with excellent results. The county government affairs center conducted 10 days of etiquette, discipline and business training for 76 government workers from 28 units stationed in the center. On March 2 1 day, we had an open written test, and both of us achieved excellent results. The first briefing of the county government affairs center fully affirmed our profound understanding of government affairs and our excellent achievements in learning, which was reported and praised.
Second, improve the benchmark, self-pressure, change roles, and quickly adapt to new job requirements. Fingerprint sign-in of government affairs center, electronic eye monitoring, online office of administrative examination and approval projects, and public supervision of our work by the people and leaders at all levels? Although we personally lost some freedom, it is much more convenient to do things with the masses. We know that a new job is a new challenge, which means acceptance and obedience, innovation and service. In our new post, we will further study laws and regulations. I learned the Administrative Licensing Law of People's Republic of China (PRC), got familiar with the examination and approval procedures, mastered the rules of handling affairs, learned the five-stroke input method, mastered computer office skills in a short time, and solved the problems of our individual differences and job requirements gap.
Third, be a window salesman and a service model, provide quality services for the people, and create? Red flag window? . On March 24th, the environmental protection window ushered in the first business. We warmly received the school leaders of Shuangliu Town, and contacted Jianhuan Co., Ltd. and relevant departments to complete the business on the same day, and collected more than one yuan of construction sewage charges. Today, we charge more than 70 yuan at the window. We did it in an instant, and the accepted business was immediately reflected in the examination and approval software system, without overtime or delay. Our main job at the window is to input the sewage charges into the administrative examination and approval system, assist relevant departments and individuals to standardize the payment at the bank window, receive and convey complaints from the masses about environmental pollution, and act as consultants and propagandists of environmental laws, regulations and policies at the window. Due to our diligence, hard work, discipline, good service attitude and outstanding achievements, our environmental protection window was rated as high-quality civilized service in May this year? Red flag window? Our environmental protection bureau won the first place in the honor list of the online Yingshan government affairs center website.
Four, the environmental protection bureau government service project is organized in an orderly manner, the logistics is guaranteed, the differences are valued, and the masses speak highly of it. At present, there are 8 administrative examination and approval licensing items in the central window of our bureau. The contents of administrative licensing fees are complete and the items are relatively neat. The bureau attaches great importance to the openness of government affairs, and the Environmental Protection Bureau has set up a hotline in the center. The masses can talk directly with our window staff through the information desk 1 14, get to know the situation and ask questions. In order to standardize the administrative examination and approval, our bureau set up an administrative examination and approval unit in the center, carved a special seal for administrative license, and trained the window staff.
Five, take the initiative to participate in various activities of the center, exercise yourself and improve your ability. Center regular meeting study, etiquette training, Putonghua learning, interval exercise competition, July 1 speech, ribbon-cutting in the center? We actively participate. Are you online? I am the glory of party flag? In the speech, we showed our personal style, and demonstrated the determination and confidence of the government staff in the environmental protection window to serve the people well and win glory for party flag. Yingshan News and Nanchong TV News reported this, and we practiced our commitment to the organization with practical actions. Serve the people wholeheartedly, do something, don't be lazy, don't be idle, and learn to make progress.
The direction of future work: first, we should have a sense of urgency, strengthen our study and constantly update our knowledge; Second, we must strengthen discipline, have a sense of responsibility, and be honest and upright; Third, we should unite and cooperate in matters, discuss small matters at the window, and ask the office and the chief representative for instructions on major matters; Fourth, we must innovate and develop, not just spin around, think more about everything, have golden ideas and good ideas, report what is beneficial to our work, strive for early implementation, strive for new progress in our work, and strive for a new leap in development; Fifth, we should study research topics. We should make time to study business writing and strive to form our own knowledge system.
Model essay on working experience of service window
With the joint efforts of all librarians, in line with the purpose of serving students and focusing on optimizing services, we have successfully completed all the work from business management to reading activities this year through solid work.
Do well the daily work of the library. According to the plan, the reading room is opened on time every day, cleaned, ventilated and ventilated, newspapers are put on the shelves, magazines are registered and put on the shelves again, which is neat, beautiful and orderly, easy to read, and really creates a good reading environment and atmosphere for readers.
Do a good job in library management and serve students. We always establish the concept of reader first and service first, and provide first-class service for readers. Be active and enthusiastic to readers, be patient and considerate, think about what readers think, be anxious about what readers are anxious about, provide readers with comprehensive, systematic and perfect active services, and continuously improve service quality. The library should arrange the opening hours reasonably, and the reading room and borrowed books should be open free of charge, which is convenient for readers to learn by themselves and borrow books, and provides an effective platform for readers to learn independently.
Do a good job of urging books to borrow and ensure the circulation of books.
On the one hand, enrich the collection resources and do a good job of students' normal opening and borrowing.
Consciously abide by the rules and regulations of the library, be strict with yourself, unite with comrades, insist on not being late and leaving early, be honest and kind, and have a strong sense of responsibility. Be conscientious, diligent and dedicated, and perform their duties in a down-to-earth manner.
Improve various management systems, improve shelves and update guidance signs. Complete the work of updating new books, classify, catalog and arrange new books in a timely manner by scientific methods, and be able to catalog and put them into circulation in time. Carry out lending activities normally, and implement the management form of open-shelf and regular borrowing and returning books for readers to ensure the effective use of books and materials. Do a good job in recommending new books. It saves time for readers and is well received by readers. Get a reader's library card, go to the library to read or go through the formalities of borrowing and returning. Give full play to the benefits of books, improve the circulation rate of books and periodicals, and strive to meet the demand. Enrich readers' lives.
I will continue to study and improve my professional quality in the future. Actively participate in various activities organized by higher authorities. Orderly and orderly, so that all the books and materials in the library can be used to the maximum extent, and the library can truly become an important position for educational and cultural services.