The hotline 12345 implements the working mechanism of "external service No.1, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and handling within a limited time". After the citizens call the "12345" hotline, the call is first answered by the call center hotline receptionist.
After answering the calls of the masses, the hotline reception staff will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and hand over the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant localities and departments for handling in time.
Expand the information hotline 12345, integrate various government hotlines, and realize "No.1 foreign service" and "one-stop service". The hotline 12345 has established a window between the government and the masses for the government to understand public opinion, through which the government can grasp social conditions and public opinion in time.
The hotline 12345 has established a channel for the masses to participate in and discuss state affairs, through which they can make suggestions and supervise the government. The hotline 12345 has set up a new platform for private affairs. People can consult and understand through this platform, so as to avoid detours and save time and effort.
Kunming Municipal People's Government-Telephone Directory of Government Affairs Hotline of Kunming Municipal People's Government