The courses of major schools of customer information service include: Chinese education, Chinese character input training, Putonghua training, charming voice shaping, oral communication, business (telephone) etiquette, telemarketing basics, telemarketing practice, telemarketing skills training, consumer and customer psychological analysis, outgoing skills training, incoming skills training, comprehensive communication skills training, recorded case analysis, telemarketing job training, CRM software simulation training, and call platform operating system.
The responsibilities of the customer service department are:
1. Customer service is responsible for consulting and answering customers' questions in the operation area.
2, responsible for product introduction, customer use, responsible for telephone call back, follow up and timely handle customer complaints and other issues.
3, responsible for the work log, weekly report, monthly report, timely feedback information statistics, analysis and reporting.
4. Answering customers' calls passively, analyzing customers' usage, needs and feedback, and paying regular visits to understand customers' satisfaction with products.
5. Be familiar with the products and services of the enterprise and solve problems for customers in a timely manner in strict accordance with the rules and regulations.
Customer service quality:
1, dedicated.
Dedication is the quality that every customer service should have when dealing with work, and a dedicated customer service will do a good job in customer service.
2. be polite.
As a customer service, you should be polite to customers and try to use polite language when answering customers' inquiries, which is also the quality that a customer service should have.
3. enthusiasm.
The job of customer service is to serve customers, so we should have enthusiastic quality and help customers solve problems enthusiastically.
4. Patience.
As a customer service, you should also be patient, because customer service has to contact many people every day, and only a patient person can do a good job in customer service.