202 1 employee year-end summary (1) In a blink of an eye, I have been in the company for one year. Looking back on my year in the company, I have both sweat and tears. For me, this is a year of change. It's my first time to contact this kind of work, so I didn't know anything when I first joined the company. Thanks to the help of my colleagues and the help and support of the company, I gradually adapted. This year, through the guidance of my colleagues, I have progressed from a new employee who knows nothing to today, so I am very grateful to everyone in the company. Since I still hope to continue working in this position, and sometimes I will perform better, I will summarize my work in the past year and record some gains and experiences.
First, the above changes in work mentality
I quit my last job because I was a little impulsive. The boss often makes us work overtime for no reason and doesn't pay us overtime. I was still an employee with relatively low work experience at that time. I naturally didn't express anything when their old employees didn't say anything, but there must be a lot of complaints inside. On one occasion, I led an administrator who didn't know anything to give us technical advice. I was still in command, so I quarreled with the leader.
After coming to our company, I felt the excellent corporate culture and harmonious office environment of our company, so I was more willing to integrate into this group, so I became more active and enthusiastic about my work. Although I don't know much about this industry, I am willing to learn and consult others. Even if I am criticized by others sometimes, I will still do it because I am serious and responsible for my work. So from a newcomer who knows nothing to being recognized by the leaders today, I think everyone can do well as long as we are willing to learn and perform!
Second, the promotion of the above work content
My current job is to collect and analyze information, and provide reference for the company's various decisions. This kind of work often requires a lot of work, and I also need to know a lot of brains to identify the truth of the news, and even to identify whether the smoke bombs released by rival companies confuse us. I haven't done this job before, so this year's work adaptation has made me know more about information collection, identification and processing, and my ability to sort out information is also stronger. This special job also taught me that I can't trust things in the market or news in my life easily, and I can't be led by others. We should learn to think and distinguish ourselves, so as to obtain relatively accurate information and help us.
Third, the lack of work.
Our information analysis work is to provide reference for the company, but there are still some shortcomings in information analysis, such as not doing things carefully enough and not collecting enough data. These are the areas that I need to strengthen in the next step, and I will work hard.
202 1 year-end summary of selecting and hiring employees (II) In 20021year, I gave full play to the role of auditing, which played a positive role in effectively preventing risks, ensuring the safety of funds, standardizing internal management and promoting the standardized and coordinated development of xx financial management. According to the 20021annual work plan of the higher audit institutions, I summarize the work completed this year as follows:
Further establish and improve the content and working system of internal audit.
Business learning has been strengthened, new problems encountered in audit work have been solved, and the audit work has changed from error detection and fraud prevention to risk prevention and management promotion.
Second, study related business seriously.
In the specific work, whether xx charges according to the policy norms, the use and settlement of expenses, and the collection and use of daily public funds are taken as important contents to audit, so as to ensure the role of audit in implementing the fund guarantee system.
III. Financial revenue and expenditure, fund management and canteen meals of xx.
The income and expenditure were reviewed first, and the audit report was submitted in time, which effectively improved the efficiency of fund use. According to the characteristics of xx's economic activities, the main contents of this year's audit are:
1. Audited the income of xx, and the internal audit team believed that all the income of xx was recorded in time and included in the financial accounting of xx, and there was no concealment, interception, misappropriation or transfer of the income of xx;
2. Review the expenses of xx, including employee salaries, performance pay, subsidies, meals and other expenses, focusing on the authenticity and legality of the expenses, and whether there is any loss or waste. The internal audit found that all expenditures met the requirements of relevant regulations and were reasonable;
3. Regarding the asset composition of xx, it is considered that the monetary funds have gone through the receipt and payment procedures according to the regulations; The accounts of fixed assets are consistent; Various current accounts have been cleaned up accordingly;
4. The liabilities of 4.xx have also been audited accordingly, and no new debts have been generated and no debt consumption has occurred.
Fourth, conscientiously implement the spirit of the document of the internal audit department at a higher level and complete all the work arranged on time.
1. Strictly implement the annual audit work plan, and improve the understanding of the seriousness of the plan. Adhere to principles, seek truth from facts, treat and deal with problems objectively and fairly in specific audit work;
2. Comprehensive audit, highlighting key points. On the basis of authenticity, xx's financial audit not only clarified the basic situation, but also deeply analyzed the key issues, striving to put forward solutions to the problems from the mechanism and system.
Through the audit work, I realized the importance of the audit work, further improved my ideological and political quality, broadened my horizons, broadened my working ideas, and enhanced my overall awareness. In the future work, I will further strengthen my study, strive to expand my business scope and ability, and constantly improve my business level and comprehensive ability to meet the needs of audit supervision at higher levels and give better play to the role of audit work.
202 1 employee year-end summary (3) Time flies, and 202 1 is drawing to a close. In the past year, under the careful care and guidance of leaders and colleagues, through our unremitting efforts, our work has achieved certain results, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:
I. Thought
Positive and correct working attitude, earnestly study and understand organizational culture, earnestly study and organize relevant management regulations and documents, and study and organize relevant meeting spirit and leadership speeches. Through learning, I learned that the organization has put forward very concise and incisive requirements for quality, safety, management and team building. The future development ideas of the organization and the key work and requirements at this stage are clarified. Consciously and actively put the ideas and concepts of the whole organizational culture into practical work, and guide me to complete each task better.
With the continuous development of society, the only knowledge I have learned can no longer meet the requirements of the organization. In this regard, I use my business time to study and improve my professional knowledge and business technical ability.
Second, know yourself correctly and find out the gaps and shortcomings.
In this year of work, my ideological understanding, consciousness and working ability need to be further improved. One-sidedness and lack of understanding on some issues, positive and optimistic about work and life.
In terms of work, the thinking is not clear enough, and there is a phenomenon that you want to do things well but you can't do them well. I don't have a deep understanding of the knowledge I need and the business I should be engaged in. Some problems are not considered comprehensively, and sometimes the views and practices on things are one-sided, which leads to the phenomenon that work is delayed. The study of organizational rules and regulations is not comprehensive enough, and the understanding is not thorough enough, so the organizational rules and regulations can not be better reflected in every detail of their work. It is necessary to further strengthen the re-study, re-understanding and re-understanding of organizational rules and regulations.
In the study, the knowledge learned has not been effectively consolidated. Not using and operating immediately after learning and training, leading to the phenomenon of learning today and forgetting tomorrow. In the future, I will re-learn and consolidate knowledge points according to the memory cycle.
Third, summary.
In this year's work, I learned a lot about xx through practice, and gradually improved my business level through continuous learning. But as a newcomer, I deeply know that my experience is still relatively lacking and I need to keep learning and tempering. Therefore, in the new year, I will make persistent efforts and work hard.
202 1 year-end summary selection of enterprise employees (4) it is the end of a year in a blink of an eye, and this year will pass in a very fulfilling and busy work. During this year, I gained a lot and accumulated a lot of work experience. At the same time, with the help and support of two leaders and supervisors, I finished my work well.
As an office clerk, I am well aware of my job responsibilities and work contents, conscientiously complete every task assigned by the leaders, and constantly improve my comprehensive ability and do better. The work of this year is summarized as follows:
First, the daily management of the office
As the saying goes, when I first came to our company, I was really at a loss because of the different industries and the nature of my work. Fortunately, with the help of my colleagues, I got familiar with the office work as quickly as possible. I know that the office is a comprehensive management organization under the direct leadership of the general manager's office, and it is a hub to communicate inside and outside and connect all directions. There are many things in the office, such as document processing, file management, sending and receiving faxes, purchasing daily necessities, entertaining guests and logistics management. In the face of complicated and trivial work, I gradually mastered the office business process from unfamiliar to familiar with the spirit of being responsible for my work and the concept of asking more questions and learning more.
1, strictly abide by the office system. Remember the instructions and criticisms of the leaders and put them into practice. Don't be late, don't leave early and don't be late for work. Do things seriously, carefully check the materials reported to the leaders, record the daily work and report it in time; Treat people with courtesy and get along with colleagues with frankness and tolerance; Serious office discipline, no slack in work, no games, no small talk, no things unrelated to the work content.
2. Do a good job in the company's documentation. The files in the archives room should be sorted in order, and the names of the files in the archives room should be clearly written to facilitate management and access, and some personnel and company files should be encrypted and stored.
3. Print all kinds of documents correctly and timely, and do a good job in receiving, registering, distributing, printing and supervising relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.
Second, strengthen self-study and improve professional level.
Insist on strengthening learning as a key measure to improve their own quality. At work, I firmly grasp the main line of "integrating theory with practice", and strive to apply what I have learned to work practice, enrich my experience, broaden my horizons, and make myself adapt to work as soon as possible and become an excellent worker. I actively participated in the training activities organized by the company, carefully studied the prescribed learning contents and articles, adhered to the daily work log, and carefully recorded the daily work content, which greatly improved my quality and provided strong motivation support for my work.
Three. Existing problems and future efforts
During this year, I was able to work conscientiously and made some achievements, but there are also some problems and shortcomings, mainly as follows: First, my work initiative needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my writing ability needs practice; Fourth, there is an urgent need to practice calligraphy in order to do office work better.
In 2022, I think I should strive to do: first, strengthen my study and broaden my knowledge. Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be an assistant to the leader; Third, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department.
Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.
202 1 year-end summary selection of company employees (v) With the support of company leaders and departments, the customer service department has successfully completed all the work this year and achieved certain results. Looking back on the work in the past year, we mainly made the following summary:
One is refined management.
The work of xx plays an important role in the cause of xx, which is not only related to the economic benefits and development of xx company itself, but also affects the function of xx and the realization of social benefits, and plays a positive role in ensuring social stability and people's lives. Therefore, in the management of xx, we earnestly perform our duties and study relevant theories and regulations in combination with our respective jobs and division of labor. With the deepening of the company's fine micro-management, a series of rules and regulations have been formulated, with posts to people, responsibilities to people, rewards and punishments to people. In the management of xx data, strict implementation ensures the authenticity, consistency, correctness, timeliness and standardization of the data, and makes the management of xx meet the requirements of the superior company.
Second, work standardization.
In the work of xx, we adhere to the principles of seeking truth from facts, quickness, timeliness, accuracy and rationality, pay close attention to the improvement of xx and the quality of disaster prevention and loss prevention, and pay attention to high standards and strict requirements. First of all, start with grasping the investigation rate of the first scene. As long as you receive the report, no matter the size of the accident, no matter day or night, always insist on rushing to the first site, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience they can. Adhere to two-person survey, two-person loss assessment and limited payment to continuously improve service quality; Adhere to the 24-hour duty system, actively participate in the construction of three centers, and further improve the service level; Strengthen evaluation; Actively do a good job in disaster prevention and loss prevention, timely draw up the work plan for disaster prevention and loss prevention of major customers, the safety inspection methods for flood control in summer, and the safety inspection methods for fire prevention and explosion prevention in winter, always grasp them, intervene in advance, enhance the risk prevention ability, and receive good social effects. We pay close attention to xx management, speed up xx, strengthen team building, improve service level, improve service image, effectively squeeze xx water, realize effective salary reduction, and successfully complete various xx indicators.
Third, service standardization.
The competition in xx market is nothing more than price competition, brand competition and service competition, and service competition plays a very important role in xx market competition. As the customer service department, the service quality is directly related to the development and survival of the company. Therefore, our department has placed xx service in an important position. Organize everyone to learn, fully understand the importance of customer service, do a good job in customer service, establish and improve service systems and measures, and standardize service behavior. See the spirit for details. For example, when customers come to handle business anytime and anywhere, we can provide thoughtful service; If you can do your business well once, you won't let your customers run twice. Every time a case is settled, the insured will be notified by telephone in time to collect the money. Over the past six months, we have continuously improved our work style, improved service quality and customer satisfaction, and completed our work dutifully.
Achievement represents the past, and brilliance casts the future. In the future, we should strengthen our study, strive to improve our business skills, unite sincerely, work hard and work hard to ensure the smooth completion of our annual goals. I sincerely wish our people's insurance business is thriving and our company is bigger and stronger.
I also know I have some bad habits. I should cultivate better cultivation in my work. I feel that my patience is not enough. In the process of communicating with customers, I sometimes feel impatient. Of course, this is also a very rare case, but I am still very clear that I will try my best to do it well. I will continue to work hard in the new year, keep in good condition and become an excellent customer service staff.