According to the information of official website Telecom, the customer service hotline of Telecom is mainly 10000, and users can call to choose the corresponding service. At the same time, they also have a 24-hour automatic customer service desk 1000 1, which is also a very good contact channel. After being connected, the customer service system will automatically guide consumers to select service items according to the demand button. Under normal circumstances, pressing 0 means choosing to switch to manual service.
Now China Telecom's customer service hotline has opened an intelligent voice service. After dialing, you will be asked to describe the business you want to handle in one sentence, which can be directly transferred to manual customer service or to manual customer service. During the user's centralized consultation, it is difficult to transfer manual customer service, and you can also choose other online manual customer service consultation questions, such as mobile phone business hall or WeChat customer service.
Brief introduction of telecommunications
Established in 2002, China Telecom Group Corporation is a super-large state-owned communication enterprise in China and a global partner of the Shanghai World Expo and the Guangzhou Asian Games. It has been selected as one of the "Top 500 Enterprises in the World" for many years with a registered capital of 654.38+58 million yuan. Mainly engaged in comprehensive information services such as fixed telephone, mobile communication, satellite communication, Internet access and application.
Telecom broadband is the general name of Internet access services provided by China telecom operators to telecom users. Presented to users with the unified business brand of "Tianyi Broadband", providing users with seamless broadband access services through a unified Tianyi broadband client, integrating unified address book, SMS, Tianyi live broadcast, network disk, security experts, Tianyi video, e-commerce and other business needs.
Baidu Encyclopedia-Telecom Broadband