1. Enter the JD.COM App and click "My" in the lower right corner.
2. Click "Customer Service".
3. Click "Online Customer Service".
4. After input, enter the text "Turn to Manual".
5. Click the "Contact Human Customer Service" button until it appears.
6. Click "Enter Manual Service" in the pop-up window.
7. You can go to human customer service.
Brief introduction of JD.COM
JD.COM is a leading one-stop e-commerce platform in China, providing unparalleled authentic quality products to 580.5 million active customers, and helping leading local and international brands to enter the rapidly developing e-commerce market in China.
JD.COM is developing global standards for online shopping experience, providing a large number of products covering all major categories (electronic products, clothing and household goods, fast-moving consumer goods, fresh food, household appliances, etc.). ), and delivered at an amazing speed, providing China consumers with a real "one-stop" shopping experience.
With JD. With the unparalleled national logistics network and mature data-driven delivery technology, customers can enjoy the same-day and next-day standard, which is unmatched by other companies in the world.
JD.COM Globe, a cross-border platform, also allows brands from all over the world to sell directly to consumers in China, even those brands without physical stores in China, which means that customers in JD.COM can get high-quality products from all over the world with one click and deliver them to their doorsteps.