E-mail title: the name of the product purchased by the customer. E-mail body: Recipient: Customer Company Name Recipient: Customer Name Reply: Name of the product purchased by the customer.
decorative illumination
We are glad to learn that you are currently in the decorative lighting market. As a professional manufacturer and exporter of this product in China, we sincerely hope to establish business relations with your company. If the products we provide above are different from what you actually need, please let us know in detail, and we will be happy to provide them to you again according to your actual requirements as soon as possible. Please note that the product pictures will be sent to you according to your requirements, and if the price is finally acceptable, we can also send you a small sample for your final inspection. To learn more about our company, please visit our website: www. Please check and reply as soon as possible.
Chun trading co., ltd
Add: Telephone: Fax: E-mail: Some notes:
A) The email title can only be the name of the product that the customer wants to buy, and no other unnecessary language is added, so that the possibility that the customer opens your email can generally reach100%;
B) The concise opening remarks prove that you are a professional and experienced businessman, and you can immediately close the distance with your customers, but too many greetings are really unnecessary for businessmen; Many people like to say from the beginning where they learned about their customers. We suggest that under normal circumstances, it is best not to mention it. The customer posted the purchase information there, and the customer knew it. There is no need to say more. But if it's a foreign inquiry forwarded to you under this website, it's okay to add a sentence;
C) Don't introduce yourself too much at the beginning, because it will give people a feeling of selling, and the first impression is not good. In fact, few customers will have the patience to read your lengthy introduction. If you don't introduce yourself too much, you will definitely give your customers a confident and professional impression, which is very important for you. So, what is the standard of "excessive"? We believe that more than two introductory sentences are "excessive"!
D) After the brief beginning, you must immediately enter the text, that is, the quotation, because the customer is most concerned about the product specifications and prices. If you can't provide what the customer wants, why will the customer reply to you? Enter the quotation immediately to prove that you are a professional in this field, that you are sincere and really want to do business, and that everyone's time is precious and they don't want to waste it, especially European and American businessmen; Some people say that the specifications in the customer's inquiry are incomplete and it is impossible to quote. In fact, no foreign businessman will complete the requirements in one inquiry. You can guess the exploratory report. It doesn't matter if you make a mistake. It just proves that you are very professional and have worked in the bank for many years. If the specifications of the quotation don't meet the customer's requirements, the customer will usually reply to you quickly and tell you the specific requirements of the products he needs in detail. Some people always like to ask questions when they first come into contact with customers. Customers in some countries (such as India and South Korea) may reply to you patiently, but for most European and American businesses (such as the United States), they generally do not reply to such emails.
E) The quotation must be firm and conform to the existing market conditions. The price is too low, and customers will ignore you when they know that you are not in the bank; Too high a price will scare away customers and customers will not reply to you. So, don't quote indiscriminately. You should know clearly and compare before reporting, which is especially important for new products and foreign trade companies.
F) When contacting customers for the first time, it is best not to take the initiative to attach pictures unless the customers put forward it in the inquiry, so as to avoid being deleted or intercepted by foreign anti-spam software;
G) It is best to use the HOTMAIL mailbox when contacting customers for the first time, or attach your HOTMAIL mailbox to the email. Because of the proliferation of spam, more and more domestic mail servers are blacklisted by foreign countries, and the mail you send may eventually fail to enter the customer's mailbox, or you may not receive the reply from the customer. This situation has become more and more serious, and generally there will be no problems in this regard when using HOTMAIL mailbox; 8. Strong suggestion: If you can't quote a competitive price, please don't contact your customers. Since we can't make an offer, we can't do it. Not only may customers ignore you, but why do you waste your valuable working time with foreign businessmen? For foreign trade companies, why not put more effort into the supply of goods, and the effect will be much better! In short, the purpose of your contact with customers is nothing more than to win the final transaction, but to achieve the final transaction goal, you should at least cross the two thresholds of product specifications and appropriate export quotations and directly discuss these two most important issues, which will not only be liked by foreign businessmen, but also greatly shorten the transaction process. Why not? Transfer from: International Import and Export Trade Forum
Answer the customer's inquiry clearly.
On the surface, how to answer the customer's inquiry is a relatively simple question, but in fact it is a deep one, and it is also a question that all foreign trade workers need to think about, and old foreign trade is no exception, because it is a question related to whether we can seize this customer and develop it. Therefore:
First, we must first adjust our mentality. Because there are many foreign trade salesmen, in the case of many inquiries:
1, too busy to reply, thinking that there are many enquiries now anyway, it doesn't matter if it is delayed for a few days;
2. In the case of more inquiries, it doesn't matter if you quote more, because if you quote less, you will suffer, and if you quote more, you can make a counter-offer. It is this idea that makes you lose some opportunities;
3, truly big and small customers, new and old customers, customers near and far alike.
Second, we should think from the buyer's point of view and make careful preparations:
1, price: FOB, CIF, etc., what kind of way can best be accepted by customers, and what kind of price can best satisfy both parties to reach a balance;
2. Quantity: What quantity can be provided when, and never lose faith with customers;
3. Quality: what kind of quality assurance can be achieved and the measures taken in the production process;
4. Packaging: What kind of packaging? How much can 20 inches hold? How much can 40 inches hold? Wait;
5. Pictures: It is important to have pictures of various products.
6. Samples: There must be various samples that can be sent immediately;
Third, prepare for communication:
1, in language communication, we should do some skills;
2. If the other party does not reply, take the initiative to reply;
3. Use as many methods as possible, such as email, telephone, fax, etc.
4. Take advantage of our or each other's holidays, local relocation, major events, etc. To take the initiative to contact, in order to close the distance; It is not an easy task to really capture or develop a customer, and there are still many things to do. The structure of "people" supports each other, and the cause of "many people" needs everyone's participation.
Hope to adopt! ! !