What's the ban on China Mobile 10086 customer service?

First, the service language standard telephone service only relies on language to transmit information. Politeness and standardization of service language will directly affect the image of the enterprise and the success or failure of the cause. The specification of terms of service will directly affect the image of Mobile 10086. Therefore, 10086 customer service operators must master telephone etiquette and norms in their daily work, use polite language and put an end to service taboos.

Second, the service language requirements (a) sweet voice. Standard pronunciation, clear articulation; Warm and friendly tone, full of energy; The volume is moderate, subject to the other party's clear hearing; Euphemistic tone, cadence, full of emotion, make customers happy; Speak at a moderate speed, take your time and avoid speaking too fast. (two) the statement is appropriate and the title is exact. Try to speak in complete, accurate and appropriate language, and pay attention to the choice of words to satisfy customers. (3) Speak Mandarin and avoid slang and common sayings. (4) Use correct grammar. (5) Avoid using buzzwords. (6) Breathe correctly. Breathe shallowly with the diaphragm to avoid stuttering. (7) When talking with customers, always start with the word "please" and end with the word "good".