Longyuan.com is a magazine article client application developed by Journal.com, Long Yuan for smartphone users, aiming at providing high-quality magazine content for readers in fragmented time.
China HowNet, founded in June 1999, is an academic platform of Tongfang shares controlled by China National Nuclear Corporation Capital Holdings Co., Ltd. HowNet is the concept of National Knowledge Infrastructure (NKI), which was put forward by the World Bank in June 1998. CNKI project is an information construction project aimed at realizing the dissemination, enjoyment and value-added utilization of knowledge resources in the whole society.
On February 26th, 2022, 65438+ General Administration of Market Supervision imposed an administrative penalty on HowNet for abusing its dominant market position, ordered HowNet to stop its illegal behavior, and imposed a fine of 5% of its sales in China of 202175.2 million yuan, totaling 87.6 million yuan. HowNet responded, sincerely accepted and resolutely obeyed, and announced 15 rectification measures.
Hownet's service model
Set up offices: the service telephone customer service centers of local offices have full-time customer service engineers in provincial and municipal offices all over the country. When users have service needs, they can call the local office phone or the service engineer's mobile phone to get services at any time.
Remote service: Remote service is a service business opened by Tongfang Co., Ltd. in order to improve the quality of service to users. Remote service In the Internet network,
The user's CNKI mirror server is connected with the company's remote service computer through remote access tools. With the help of screen sharing, remote access, file transfer and other functions, it is operated by the company's technical service engineers and coordinated by the user's technical engineers to quickly eliminate the fault of KNS (knowledge network service platform) mirror site.
Network service: network service is mainly after-sales service provided to the majority of CNKI users with the network as the main medium. The contents of network services include: customer service area of website, BBS forum exchange service and special consultation service. The customer service center has a customer service area on the center website, which mainly introduces a series of service-related contents such as the company's customer service system, service commitment, service methods, service standards and service dynamics.
E-mail service: Any questions you encounter during the use of the product can be fed back by e-mail, and the customer service center will reply to your questions at any time. If you need to access the database, the access mailbox will provide you with excellent service.
BBS forum service: The customer service center has set up a customer exchange service area, which can immediately answer the questions raised by users on the website.