Computer customer service is generally customer service work with computers as tools. Whether the customer service work is illegal depends on whether the central work it serves is illegal. If the customer service provided for normal and legitimate business is legal, if it is provided for illegal activities, it is of course illegal and even criminal.
Generally speaking, computer customer service organized by general enterprises is not illegal, on the contrary, it is a necessary process for enterprise operation and customer service. However, in judicial practice, there are also some illegal customer service activities, such as telecom fraud and winning game fraud. These computer customer service is the only way to complete the fraud. There is no doubt that they are also criminals of fraud, and if they constitute a crime, they should be convicted and sentenced.
According to the current law, the crime of fraud refers to the act of defrauding a large amount of public and private property by fabricating facts or concealing the truth for the purpose of illegal possession.
The specific sentencing is:
1. Whoever commits this crime shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined;
2. If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined;
3. If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined or confiscated.
In addition, according to the Interpretation of the Supreme People's Court and the Supreme People's Procuratorate on Several Issues Concerning the Specific Application of Laws in Handling Criminal Cases of Fraud (implemented on April 8, 20 1/), the amount of fraudulent public and private property is more than 3,000 yuan to110,000 yuan, more than 30,000 yuan to100,000 yuan, and more than 500,000 yuan.
(1) Sending short messages, making phone calls or publishing false information through the Internet, radio and television, newspapers and magazines, etc., defrauding an unspecified majority;
(2) defrauding disaster relief, emergency rescue, flood control, special care, poverty alleviation, immigration, relief and medical funds and materials;
(three) fraud in the name of disaster relief fund-raising;
(four) defrauding the disabled, the elderly or the disabled;
(5) Causing the victim to commit suicide, mental disorder or other serious consequences. If the amount of fraud is close to the above-mentioned standards of "huge amount" and "especially huge amount", and it belongs to one of the circumstances specified in the preceding paragraph or belongs to the ringleader of a fraud group, it shall be recognized as "other serious circumstances" and "other particularly serious circumstances" as stipulated in Article 266 of the Criminal Law respectively. In judicial practice, most computer customer service staff of telecom fraud are convicted and punished according to the circumstances of the crime and the amount involved.
Therefore, applying for computer customer service should focus on asking what the customer service content is. If it is against the existing laws, it must be decisively rejected. ?