5 Model after-sales service contract (1)
Party A: _ _ _ _ _ _ _
Party B: _ _ _ _ _ _
Party A and Party B shall, in accordance with the Contract Law and relevant regulations, explore the market for * * * and provide after-sales service for _ _ _ _ _ _ _ _ _ brand products on the principle of equality, mutual benefit, sincere cooperation and common development. Party B shall undertake after-sales service while distributing Party A's products. Through consultation, both parties reached the following agreement on the after-sales service of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I. Responsibilities and Rights of Party A
1. Be responsible for providing product maintenance accessories and related technical materials to Party B (travel expenses during the training period shall be borne by Party B, and accommodation shall be provided by Party A).
2. Formulate and provide Party B with the maintenance cost standard. ..
3. Check the service quality of Party B at any time. If Party B's service quality cannot meet Party A's requirements, Party A may ask Party B to replace the after-sales service personnel or refuse to pay the maintenance fee.
4. Party A shall provide technical support for Party B to repair the products that Party B cannot repair.
Two. Responsibilities and obligations of Party B
1. A _ _ _ _ _ _ product after-sales service organization must be established, equipped with qualified maintenance personnel, equipment and service places.
2. Determine the person in charge of maintenance and full-time maintenance personnel, and provide Party A with the after-sales service address and telephone number. If there is any change, Party A shall be notified ten days in advance.
3. Party B must provide maintenance services for _ _ _ _ _ _ _ _ _ brand products in the distribution area, and shall not refuse to provide maintenance services for _ _ _ _ _ _ _ _ _ brand products not sold by Party B in the distribution area. In case of special circumstances, Party A shall be contacted and negotiated in time.
4. Accept the guidance and supervision of Party A, timely record the maintenance information in detail according to the format of monthly after-sales maintenance report provided by Party A, and fax it to Party A within three days of the following month.
Third, the settlement of maintenance costs.
1. Party A takes% of Party B's quarterly payment as Party B's quarterly special maintenance fee, which shall be settled once a month, accumulated monthly and settled quarterly. At the time of quarterly settlement, if the actual quarterly maintenance cost of Party B exceeds _ _% of the quarterly payment, Party B shall pay the excess to Party A in the current quarter. On the other hand, it will be moved to the next quarter, and the year-end balance can be moved to the next year, which is not used as a payment deduction.
2. This fee is dedicated to Party B's maintenance materials and other maintenance expenses.
3. The charging standard of all maintenance materials shall be determined by Party A. When Party B receives the maintenance parts, it can directly supply them within _ _% of its quarterly payment, and Party A will charge Party B the corresponding excess fees according to the charging standard of maintenance materials.
4. If the business contract between Party A and Party B is terminated, Party B's after-sales service obligation (within one year from the date of product sales) still exists. Party B may transfer the obligation of after-sales service to Party A, and both parties shall settle the corresponding maintenance expenses.
Fourth, the application and return of maintenance parts
1. In order to avoid untimely supply of spare parts and ensure timely maintenance, Party B shall plan to collect spare parts and establish a list of commonly used spare parts.
2. Party B can fill in the spare parts preparation form every month and apply for spare parts from Party A, and Party A will send them to Party B accordingly. Party B will bear the transportation difference caused by emergency spare parts (such as EMS, express train and air freight).
3. The spare parts collected by Party B shall be charged according to the maintenance charging standard set by Party A, and Party A shall check with Party B after making monthly statistics.
Verb (abbreviation of verb) rules and procedures for returning goods
1. Party A provides Party B with one-year warranty service (calculated from the date when the products are sold to customers), and does not provide return service. Party B's additional commitments to consumers shall be fulfilled by itself.
2. Party B shall timely accept the products within seven days after receiving the goods. If any damage is found (excluding damaged packaging and wet products, etc.). ) Not caused by transportation or quality problems, it belongs to bad unpacking. Party B shall first repair the products with poor unpacking (the maintenance expenses shall be borne by Party A). If the product cannot be repaired, Party A can apply for a return, and the freight shall be borne by Party A. ..
3. Within fifteen days after Party B sells Party A's products to customers (the date of sale is subject to the product receipt and sales invoice), if the products have quality problems, they are inferior in quality. Inferior products shall be repaired by Party B first (the maintenance expenses shall be borne by Party A). If the product cannot be repaired, Party A can also apply for a return, and the freight shall be borne by Party A. ..
4. Except for the above-mentioned poor unpacking or poor quality, Party B shall bear the return freight and product renovation expenses of all returned or repaired goods during the warranty period, and deduct them from Party B's special maintenance expenses ... The freight returned to Party B after product maintenance shall be borne by Party A. ..
5. All round-trip freight and product renovation expenses for goods returned or repaired outside the warranty period shall be borne by Party B and deducted from Party B's special maintenance expenses. ..
6. When Party B needs to repair or return goods under special circumstances, it should first submit a written application to Party A with a detailed list, and then it can be carried out with Party A's consent ... Party A can refuse to accept the return goods (including repairs) without Party A's permission, and the losses caused thereby shall be borne by Party B. ..
7. All goods returned by Party B to Party A shall be packed completely and kept clean; Party A may refuse to accept the goods with messy and incomplete accessories. If Party B fails to provide the return form or the return form is unknown, the amount of return shall be subject to the amount actually paid by Party A. ..
The validity of this contract with intransitive verbs.
Starting from _ _ _ _ _ _ _ _
Seven. Method of dispute settlement
If there is any dispute within the validity period of the contract, both parties can solve it through consultation and supplement the agreement; If negotiation fails, a lawsuit may be brought to the Xiamen Municipal People's Court.
Eight. This agreement is made in duplicate, one for each party, and shall come into force after being signed and sealed by both parties.
Company of Party A (seal): Company of Party B (seal): _ _ _ _ _ _ _ _
Representative: _ _ _ _ _ _ _ _ Representative: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date: _ _ _ _ _ _ _ _ _ _ _ _ Date: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
5 Model after-sales service contract (2)
Party A: _ _ _ _ _ _ _ _ limited liability company.
Party B: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
In line with the business philosophy of _ _ _ _ _ _ _ _ _ _ _ _
Article 1 Responsibilities and Rights of Party A
1. Actively cooperate with Party B to carry out after-sales service and maintenance, and perform local duties.
2. Be responsible for training the maintenance technicians of Party B. ..
3. Provide Party B with timely and accurate technical information on new product maintenance.
4. Party A's after-sales service center regularly and irregularly checks Party B's service quality and agreement implementation.
Article 2 Responsibilities and Rights of Party B
1. A _ _ _ _ _ _ _ _ product after-sales service organization must be established, equipped with a sufficient number of qualified maintenance personnel, equipment and service places.
2. Make clear the maintenance responsible person and full-time maintenance personnel, and notify Party A in time if there is any change.
3. Party B must provide pre-sale, in-sale and after-sale services for _ _ _ _ _ _ _ _.
4. Don't change the original design and _ _ _ _ _ _ of the product without authorization. If there are any product failures and accidents caused by unauthorized transformation, all consequences shall be borne by yourself.
5. In case of major product failures and accidents, Party A shall be informed immediately, and assist in investigation and technical appraisal.
6. Accept the guidance and supervision of Party A, and feed back or fax the monthly maintenance quality information feedback form to Party A's after-sales service center before _ _ _ _ _.
7. Accept Party A's maintenance instructions and complete the task on time with good quality and quantity.
8. Party B's maintenance point shall actively carry out user return visits, and the number of return visits shall not be less than _ _% of the maintenance amount of the month.
Article 3 Scope of Warranty
1. All _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
2. For the product failures and accidents caused by the users themselves during the warranty period, Party B shall charge the production fee according to the charging standard specified by Party A. ..
3. Outside the warranty period, Party B must charge in strict accordance with the relevant charging standards stipulated by Party A. ..
4. Other matters shall be handled in accordance with the relevant provisions of local services.
Article 4 Service Requirements
1. Party B must provide on-site services for users in order to provide _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
2. When Party B provides maintenance services for users, it must fill in the maintenance form in a unified way, which will be signed by the users after maintenance.
3. Party B must strictly implement the after-sales service management system formulated by Party A. ..
Article 5 Maintenance cost standard
1. All _ _ _ _ _ _ _ _ _ products shall be refunded the maintenance fee at _ _% of the actual settlement amount of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
2. _ _ _ _ _ _ _ _ _ _ During the warranty period of each product (including electric water heater), no matter large, medium or small, it is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
Article 6 Laying and Distribution of Product Maintenance Parts
1. Kitchen accessories must be purchased, and the expenses shall be borne by Party B, and the old ones cannot be exchanged for new ones.
2. The maintenance accessories of water heaters and range hoods shall be paved at _ _ _% of the monthly sales of dealers, and all the required accessories shall be replaced with new ones. Core parts will not be returned, and Party B shall purchase them at the cost price.
3.__________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
4. Accessories below _ _ _ _ _ _ _ yuan are provided free of charge.
Party A: _ _ _ _ _ _ _ _ limited liability company.
Party B: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
5 Model after-sales service contract (3)
Party a:? Automobile co., ltd.
Domicile:
Legal representative:
Telephone:
Party B:
Domicile:
Legal representative:
Telephone:
Whereas:
Party A has three major businesses: automobile sales, automobile boutique decoration and automobile maintenance services. Party B has rich customer resource accumulation and maintenance service experience in brand after-sales service.
Through consultation, Party A and Party B have reached the following agreement on the cooperation between * * * and maintenance after-sales business:
I. Objectives of the cooperation project: maintenance and after-sales service.
2. Cooperation time and address: from (to). Address: (see attached figure for details), including workshop (square meters), car body panel painting (square meters) and reception room (square meters).
Three. Cooperation and investment mode of both parties: Party A invested 10000 yuan for the renovation of the original equipment and site, and invested 10000 yuan in cash; The equipment invested by Party B is discounted at 10000 yuan, and the cash is 10000 yuan. Both parties agree that:
(1) The physical investment and cash investment of both parties shall be confirmed by both parties in writing as the * * * property of the cooperation project.
(2) The purchase of equipment and site modification shall be confirmed by both parties, which shall be used as the basis for the depreciation and amortization of fixed assets owned by both parties and future equipment.
Four. Cooperative management mode: both parties agree to manage and operate the after-sales service project of automobile maintenance. In principle, Party A appoints the manager of finance department and the deputy manager of maintenance service department, and Party B appoints the deputy manager of finance department and the manager of maintenance service department. Both parties shall formulate operation management system and financial management system within months after this agreement comes into effect, which, after confirmation, shall serve as supplementary agreements to this agreement and have the same legal effect.
Verb (abbreviation of verb) cooperation profit and loss and distribution method: capital accounts (including transfer accounts and cash accounts) confirmed by both parties shall be set up for the capital transactions of the company's cooperation projects, and the profit and loss of the cooperation projects after deducting the costs (rent sharing projects, wages, taxes and daily operation and management expenses) shall be paid by both parties.
Distribution of venue fee of intransitive verb cooperative project: Since Party A's current annual venue fee is RMB10,000.00 Yuan, only Party A's venue fee is allocated to the special account of cooperative project, and the official rental invoice provided by Party A is recorded before the month of each year. From the beginning of the year, the site fee of the cooperative project will be shared at the rate of 1 10,000 yuan per year, and will be recorded before the month of each year.
7. Depreciation and amortization of equipment: from the date of cooperation, the depreciation of equipment shall be extracted from the cooperation project. The specific depreciation rate is subject to confirmation by both parties.
Eight. Responsibilities of both parties:
(1) Party A:
① Continue to develop and expand the existing maintenance business, and undertake the management of the maintenance industry and public relations with insurance, loss assessment and traffic police detachment during the cooperation period.
② Introduce the sold automobile customers into the maintenance business shared by both parties.
(2) Party B:
① Incorporate the original Mercedes-Benz and BMW customers into the cooperation projects between the two parties.
② Provide technical support and special training for Mercedes-Benz and BMW car maintenance.
③ Develop customers and introduce them to Party A. ..
Nine, special agreement:
1 original? The parking lot is set up to win the "4s" brand, so once Party A wins the new brand, Party B has the priority to participate.
② Within the validity period of this contract, neither party shall cooperate with the third party on this project in the urban area (except).
③ After the cooperation agreement comes into effect, the economic losses caused to Party A by maintenance complaints shall be borne by both parties.
(4) Both parties can dissolve this Agreement through negotiation, and neither party shall bear the liability for breach of contract.
⑤ According to business needs, Party A may propose to Party B to open a new cooperative project store in the urban area, and Party B shall not refuse without justifiable reasons.
X. liability for breach of contract:
(1) Either party violates the above obligations or has other behaviors that harm the interests of the other party. The observant party has the right to demand compensation from the other party and terminate this agreement. If it is difficult to calculate the loss, the amount of compensation for the loss shall be 10000 yuan/year multiplied by the unexpired term of this contract (if it is less than one year, it shall be calculated as one year).
(2) Any party cooperates with a third party on this cooperation project without the consent of the other party, and the profits thus obtained shall be owned by all parties to the contract.
(3) Either party shall not terminate the contract in advance without justifiable reasons. Otherwise, the other party has the right to claim damages. If it is difficult to calculate the loss, the amount of compensation for the loss shall be RMB 10000 yuan/year multiplied by the unexpired period of this contract (if it is less than one year, it shall be calculated as one year).
XI。 Dispute resolution: both parties shall resolve the dispute through consultation; If negotiation fails, it shall be under the jurisdiction of the people's court with jurisdiction where Party A is located.
Twelve. Matters not covered: Both parties shall negotiate a supplementary agreement separately, and the supplementary agreement shall have the same legal effect as this agreement.
Thirteen. Text: This agreement is made in quadruplicate, two for each party, and shall come into effect after being signed by both parties.
Party A: Party B:
Legal Representative: Agent:
Time: time:
5 Model after-sales service contract (4)
Party A:
Party B: Computer College of Yantai University
After friendly negotiation, Party A and Party B reach the following agreement on the after-sales service of Wanfang Medical Management Software:
In order to ensure the smooth implementation of the software, the safety of data and the accurate judgment of problems during Party B's maintenance, Party A shall provide the following cooperation:
Provide good hardware and genuine system software for the running environment of Wanfang medical management software;
Provide special plane for Wanfang medical management software and uninterrupted power supply for computers;
Do a good job in the management of special computers, avoid using discs and disks of unknown origin, and avoid not taking adequate security measures to connect to the Internet to avoid being infected with viruses;
In the implementation process, arrange special personnel to cooperate with Party B's work;
Use the software in strict accordance with the operating procedures.
Party B shall provide Party A with the following after-sales services:
Installation and commissioning
Wanfang medical management software is installed and debugged for the first time free of charge. If Party A's hardware or network equipment fails in the future, it is necessary to re-install and debug Wanfang Pharmaceutical Management Software, and Party B will charge the installation fee according to the single-user version of 300 yuan and the network version of 500 yuan.
If Party A's hardware or network is provided, installed and debugged by Party B, Party B will provide one-year warranty service, and the specific terms will be negotiated separately;
If Party A's hardware and network are provided by a third party, and during the warranty period, Party B generally does not provide maintenance services, but Party A will contact the original supplier for warranty;
Party B will not provide installation and debugging services for any pirated software.
Applied training
Party B shall provide Party A with a certain amount of free operation training for each system, and charge more than the free part, but basic computer training (such as windows98/XX operating system) is not included in the free training scope.
Single-user version of the software, free training for two people per set; Software online version, one person is trained for free at each site;
Class time will be arranged by Party B, and Party A will send personnel to Party B's training department for training.
operating maintenance
service content
Environmental adaptation and adjustment brought about by changes in computer equipment such as host computers and printers;
Adjustment work brought about by the adaptation of operating system, various Chinese character systems and Wanfang medical management software;
The user's machine is infected with the virus, which brings about cleaning up the virus, repairing the data and readjusting the environment;
Repair and adjustment of data disorder caused by abnormal operation of users.
Service realization
Within one year from the date of purchasing the software, Party B shall provide Party A with free maintenance services for the above services (1, 2);
Article 3 Services shall be charged according to the standard of each 300 yuan;
The service in paragraph 4 is free for the first time, and then 300 yuan will be charged according to the size of each workload. 600 yuan maintenance fee;
After one year, all services are paid, and Party A chooses the customer service card according to its actual situation:
Wanfang Medical Management Software Customer Service Card List
Service card name
Response time
Response time
price
Customer service gold card
24 hours
5 times
2980 yuan
Customer service silver card
48 hours
5 times
1580 yuan
Customer service copper card
72 hours
5 times
980 yuan
Customer service single card
72 hours
1 time
300 yuan service mode and response time
Service methods include telephone, fax, e-mail, remote communication maintenance, letter and on-site service;
Party B will first understand the problems that Party A needs to solve by telephone, and propose solutions for Party A to guide Party A to solve them by itself. If it can't be solved, Party B will send someone to the door to solve it.
Upon receipt of Party A's fault information within one year from the date of purchasing the software, if it is confirmed that on-site service is needed, it will arrive at the site within two days in the man-machine parallel phase and one day in the non-manual phase according to the priority response.
Wanfang Medicine Management Software Warranty and Version Upgrade
① Return and warranty of Wanfang medical management software
Wanfang medical management software is guaranteed for damage caused by normal use; If damage is caused by improper use, a certain fee shall be charged as appropriate;
② Version upgrade of Wanfang medical management software
Software upgrade under the same operating environment provides upgrade services by making up the price difference (when there is a price difference between the old and new versions) or charging service fees;
As a supplementary agreement to the sales contract, this agreement is made in duplicate, with each party holding one copy, which has the same legal effect.
Party A: Party B: Computer College of Yantai University.
(Seal) (Seal)
date month year
5 Model after-sales service contract (5)
Party A: _ _ _ _ _ _ _ _ _ _ _ _
Party B: _ _ _ _ _ _ _ _ _ _ _
In line with the tenet of customer satisfaction and the business philosophy that service is half the battle, do a good job in _ _ _ _ _ _ _ _ _ _ after-sales service and establish _ _ _ _ _ _ _ _ _ _ _ _ _ brand for * *. Through negotiation, both parties sign the following contract for the after-sales service of _ _ _ _ _ _ _ in the distribution area of Party B:
I. Responsibilities and Powers of Party A
1. Actively cooperate with Party B to carry out after-sales service and maintenance work, and implement relevant national regulations on new three guarantees.
2. Be responsible for training Party B's maintenance personnel, and issue maintenance personnel certificates after examination. The longest training period is _ _ _ _ _ days, during which the accommodation and meals shall be borne by Party A (according to relevant standards).
3. Provide Party B with timely, accurate and dynamic product maintenance technical data.
4. The after-sales service management department of Party A shall regularly and irregularly check the service quality of Party B and the implementation of this Agreement.
Two. Party B's responsibilities and rights
1. It is necessary to establish _ _ _ _ _ _ _ after-sales service organization, and appropriately increase enough qualified maintenance personnel and some equipment with the expansion of sales volume.
2. Identify full-time maintenance personnel and notify Party A, and notify Party A in time if there is any change.
3. Party B must provide pre-sale, in-sale and after-sale services for _ _ _ _ _ in the distribution area, and shall not shirk.
Three. Service agreement and warranty scope (see warranty card for details).
Fourth, the service requirements
1. Party B must implement the service specifications formulated by Party A. ..
2. Party B must inform the user of the detailed rules for the use and maintenance of the motor and battery, and the company will not be responsible for any accident caused by violating the relevant provisions of the detailed rules.
3. After each maintenance, Party B must fill in the maintenance record form carefully, and analyze and summarize the monthly maintenance report and monthly parts replacement list at the end of the month.
4. Party B must conduct a customer satisfaction survey once a month, analyze and make statistics on the survey results, and fill in the Statistical Table of Customer Satisfaction Survey and Statistical Table of Customer Opinions.
5. Party B's monthly sales should be strictly registered and the monthly sales statistics should be filled in.
6. Party B must inform all users to send the "Warranty Receipt Card" on the last page of the warranty card back to the distribution offices within one month after purchasing the car, so as to obtain the right of the company to provide lifelong service for the product.
7. The monthly spare parts replacement list, monthly maintenance report, customer satisfaction survey statistics, customer opinion statistics, monthly sales statistics and warranty receipt card (mail) must be faxed to Party A's customer service department before _ _ _ every month.
8. If Party B finds quality problems in the sales process, it shall fill in the information feedback form in time and fax it to Party A's customer service department on the same day, and Party A will inform Party B of the processing result of the information feedback within three days.
Note: The above forms are samples provided by Party A, and the contents filled in by Party B must be true.
Party B's service must satisfy customers completely.
Five, product after-sales service parts distribution
1. Any after-sales service accessories of the product must be purchased, and the expenses shall be borne by Party B. ..
2. The accessories purchased by Party B must be paid to Party A's account before Party A delivers the goods; For the parts replaced within the three-guarantee period, Party A can deliver them only after receiving the fax of the parts replacement list and freight list from Party B and checking them correctly (the check result shall be notified to Party B).
Note: 1. Party A pays the cost of distributing all accessories, and Party B pays the postage for returning accessories.
2. All delivery times must be notified to Party B on the same day.
3. The accessories that Party A needs to send to Party B must be sent within three days (Party B will be informed of special circumstances).
4. Party B's spent batteries beyond the three-guarantee period can be directly returned to Party A's battery supplier (the expenses have been paid).
Six, the provisions of the return and disposal
1. During the normal operation of Party B, all products cannot be returned to Party A. If there are batch quality problems, they can be exchanged after being verified by Party A's technicians.
2. If problems are found in the process of new car sales, and they still can't be used normally after being repaired by maintenance personnel, they can be replaced after being verified by Party A's technicians.
Seven, maintenance cost standard:
1. The maintenance fees of all Shengbaolong electric vehicles of Party A shall be returned to Party B within _ _ _ _ _ _ _ _ _ _.
Note: The actual sales volume is subject to the number of warranty documents returned by Party B to Party A. ..
2. Under special circumstances, the excess maintenance cost can only be implemented after Party A's approval. ..
Eight, the relevant provisions of the maintenance costs:
1. Party A and Party B shall settle the maintenance fee once every quarter.
2. Under the following circumstances, Party A will cancel the maintenance fee for this quarter:
2. 1 Party B cheated in the warranty receipt card returned to Party A. ..
2.2 Party B unilaterally violates the terms of this contract.
3. Party A shall evaluate Party B's services once a month (see the evaluation table for specific items), and the results of each evaluation shall be notified to Party B within five days before the start of each month.
Party A: _ _ _ _ _ _ _ _ _ _ _ _
Party B: _ _ _ _ _ _ _ _ _ _ _