Empathy means that curriculum consultants must have the ability of empathy. In fact, the process of consultation is a process of dealing with people. As the saying goes, "everything is learned when things are clear, and human cultivation is an article." The mechanism of negotiation is the cultivation of human feelings. To do this, curriculum consultants must have the basic qualities of empathy. This is also where I really need to exercise and want to grow up at present.
Self-motivation means that curriculum consultants must have strong internal spiritual motivation and strong self-solving motivation. Constantly analyzing the process of consulting confrontation and solving it requires course consultants to have strong self-motivation, otherwise many courses will give up halfway. "There are only two kinds of people in the world: those who have a firm will and those who are not afraid of any obstacles."
The following are my general thoughts on the responsibilities of course consultants, mainly including sales and service. In terms of sales, it is necessary to be responsible for student enrollment, customer's course consultation, customer's contract signing and renewal, and assist the school's brand promotion activities. In terms of services, it is necessary to establish and maintain communication channels between parents and the center, and assist parents to obtain various customer services (shift, leave, activity arrangement, information provision). ), establish good service quality and assist school activities.
In daily work, 1. Check the class table: a. Check the students who attended each class this week. B. Curriculum consultants communicate with teachers about children and parents in need. 2. Watch classes: Learn about the characteristics of the courses and children's classes by attending classes or communicating with teachers. 3. Telephone interview: receive students in class and pay a return visit to students' class.
The growth of curriculum consultants needs four stages: rote memorization, practice makes perfect, and analogy mastery. The same is true of sorting out words, memorizing them and then applying them to negotiations with customers. I believe that with the continuous leadership of the company leaders and my own efforts, I will definitely contribute to the education in Hangzhou.