Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 2 Consumers' rights and interests are protected by this law when they purchase or use commodities or receive services for their daily consumption needs; Matters not specified in this Law shall be protected by other relevant laws and regulations.
Answered on May 24, 2022
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What if I don't deliver the goods after online shopping? What are the solutions?
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What if I don't deliver the goods after online shopping? What are the solutions?
Legal analysis: 1. Try to communicate with the seller first. Probably because of the shipment, I missed the customer's order. If the seller ignores people or delays, and the service attitude is not good, please continue the following steps. 2. If you find the order, you can directly apply for a refund. The reason for the refund is "out of stock", and the return instructions are similar, so you can submit a refund application. 3. After applying for a refund, even if the seller does not operate, the refund will be returned to the customer's Alipay or bank card within the specified time. 4. After the refund is successful, if the products purchased at Tmall Store are not compensated, first negotiate with the seller for compensation. If the Tmall seller is unwilling to pay compensation, it is suggested to complain about compensation, find the order and choose "Complaining Merchant". Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 2 Consumers' rights and interests are protected by this law when they purchase or use commodities or receive services for their daily consumption needs; Matters not specified in this Law shall be protected by other relevant laws and regulations.
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