1. Handle incoming calls and outgoing calls;
2. Responsible for customer hotline consultation, information inquiry and problem solving;
3. Log in to the service system immediately after work, and the bell must be answered;
4. When answering the customer's phone, you must use civilized language, be warm and thoughtful, and be serious and responsible;
5. Assist customers to register and update information;
6. When receiving a phone call or complaint, record the call time, content and customer contact information in detail, and specify the reply time;
7. Difficult problems should be handled directly by the superior;
8. Attend regular work meetings on time, share work experience and knowledge, and report problems in work to superiors;
9. Responsible for cleaning the computers, office equipment and office chairs used;
10, put forward valuable suggestions and opinions on the work of the department;
1 1. Participate in various trainings and assessments arranged by departments to improve professional knowledge and skills;
12. Carry out outbound telephone sales business and complete the sales task;
13 to provide customers with fast, accurate and professional inquiry and service requirements;
14, properly handle customer complaints and report to the supervisor in time;
15, record the sales process in detail, so that the supervisor can analyze the performance and provide assistance or training;
16. Strictly keep the business secrets of the enterprise and the customer information contacted in the course of work;
17, make full use of enterprise resources, avoid waste and create higher profits;
18, subject to the work arrangement and management of the direct superior leader.
Two, call center commissioner's job requirements are as follows:
1, call center customer service experience is preferred;
2. Standard Mandarin, clear speech, sweet voice and good service consciousness are preferred;
2. Have good language expression and generalization skills, and be good at communicating with people;
3. Skillful operation of MS-Office office software;
4. Patience, earnest and positive work, good customer service awareness and team spirit.