100 10 provides 7×24 hours manual and self-help comprehensive services such as business consultation, information inquiry, complaint suggestion and business handling for customers who use China Unicom services for free; 100 1 1 provides nationwide "one-card recharge" service for China Unicom customers.
100 10 customer service hotline can provide users with safe and convenient services such as password acquisition and modification, emergency shutdown, commodity ordering, package change, point redemption and so on.
Extended data
Service measures of China Unicom:
1, user agreement, normative equality?
Standardize the company's service agreement, put an end to unfair terms, strictly follow the customer service agreement, and earnestly safeguard the rights and interests of customers. Customization business takes the customer's confirmation as the order voucher, and compulsory customization and default charging are strictly prohibited?
2. Detailed consumption list and transparent information?
Standardize telephone bills, detailed bills and invoices to ensure that customers clearly understand consumption.
3, service standards, full disclosure?
Announce the company's service measures and standards in terms of network support, service capability, value-added services and social responsibility, and publish the service quality report of China Unicom every six months, and accept social supervision.
China Unicom online business hall-customer service hotline