Customer service is a measure taken before and after providing services to consumers, including pre-sales service and after-sales service.
Customer service can be provided by people, such as salesmen or customer representatives, or self-service, such as online service and official website online message, which mainly reflects a value oriented to customer satisfaction.
Customer service classification:
Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service based on typing and chatting, video customer service refers to customer service based on voice and video, and voice customer service refers to customer service based on mobile phones.
Based on the rapid development of Tencent WeChat, WeChat customer service, as a brand-new customer service method, has appeared in the customer service market. Based on the exquisite technical conditions of WeChat, WeChat customer service integrates all the functions of text customer service, video customer service and voice customer service, and has unparalleled advantages, so it is very popular in the market.