When we buy things online, we are most afraid that sellers will not communicate in time when they encounter problems. So how can we solve this problem when your Taobao merchant customer service doesn't reply to your information? It is estimated that many people have a headache. Let's talk about it in detail and learn from it!
1. Learn the information we need by looking at some information on the baby details page or replying automatically.
For the general Taobao shop now, because we may encounter some situations when operating the shop because the information can't be replied, we will also choose to set up some automatic replies, which will also contain some information about delivery time and delivery express, so if we want to know some similar questions, but the customer service doesn't reply, then we can also find the information we need from the automatic replies on the product details page and Taobao chat interface of Taobao shop.
2. Leave a message for Taobao shop
If we encounter some problems when shopping, and then the customer service of Taobao shop doesn't reply, and we are in no hurry to know the answers to such problems and how to solve such a situation, then we might as well leave a message to the customer service of Taobao shop. Generally speaking, if the information can't be replied, the customer service will give a reply after noticing your information, and then we can get the information we want to know.
3. Taobao shop encounters a dispute, and the customer service of Taobao shop does not reply, so you can apply for Taobao official intervention.
When there are some disputes between our shopping and Taobao store, the two sides can't negotiate successfully, and the customer service of Taobao store also chooses not to reply to our information, so in the face of such a situation, we can actually choose to let Taobao's official platform intervene to solve our problems. As long as Taobao can produce evidence when it intervenes, generally speaking, Taobao platform can also solve consumers' problems satisfactorily.
Choose a refund
When we shop on Taobao, but the buyer hasn't delivered the goods yet, but we never reply to the message, then we can also choose to find the relevant order in our Taobao personal center and click Return, so that we can buy the goods that don't meet our expectations, because we don't know the information we are looking for when shopping.
If you encounter similar problems, you can basically find a solution according to this step, and if you have any problems, you must solve them in time, so that you can do them well in time. Everyone must understand them well!
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