What is the service concept of China Telecom?

Customer-oriented service is the foundation of China Telecom's survival and development, and "customer-oriented" embodies China Telecom's respect for users. China Telecom regards users as their parents. Without users, there would be no survival and development of China Telecom. Intentional service is the inevitable requirement of "customer first". Intentional service means starting from the customer's perception, putting yourself in the customer's shoes, doing everything possible to serve the customer, taking customer satisfaction as the main criterion to measure the service work of China Telecom, meeting the customer's needs wholeheartedly and striving to enhance the customer's value. China Telecom puts "customer first, attentive service" through the whole process of providing comprehensive information services to customers: active service, thinking about customers' thoughts, anxious about customers' urgent needs, leading the market, meeting customers' service expectations, and constantly guiding, exploring and creating customers' consumption needs. Full service: the front-end coordination and linkage mechanism is built with front-end service as the symbol, back-end service as the support and network service as the foundation, and the "internal service chain" and "external service chain" are closely combined. Differentiated services subdivide government, enterprise, family and individual customer markets, carefully design targeted marketing service plans, devote themselves to building competitive customers and commercial brands, allocate resources differently according to customer value, establish comparative advantages of peers in the same place, continuously introduce diversified products to meet customer needs, and provide tailor-made services for customers. Efficient service is based on customer relationship management, improving marketing channels, optimizing service processes, improving support means, meeting customer needs with efficient service, and creating high benefits for enterprises. High-quality service improves the quality of customer service and touches customers with friendly and meticulous service. The service is endless, and China Telecom pursues customer satisfaction wholeheartedly. For more service offers, click on "official website" Customer Service 2 18 below to answer your questions.