China Telecom Group Co., Ltd.
Address: No.31Financial Street, Xicheng District, Beijing, China.
Postal code: 100033
The front desk telephone number of the headquarters is +86- 10-5850 1800.
Telephone number for letters and visits:18911351635 (customer complaints or business consultation are not accepted).
Email for letters and visits:18911351635 @189.cn.
E-mail address of press spokesman :xinwen@chinatelecom.com.cn.
(Acceptance time: 9: 00-11:0014: 00-17: 00).
Fax: +86- 10-5850 1060
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Telecom business consulting, customer service and business complaints
China Telecom Customer Service Hotline: 10000.
China Telecom Group's complaint supervision telephone number: 40088 10000.
Online business hall of China Telecom Group: www.189.cn.
International roaming customer service hotline:18918910000.
China Telecom tries its best to provide you with satisfactory service. If you have any questions, comments or suggestions, please call 10000 or log in to the local online business hall; If you are not satisfied, please call the customer service supervision hotline of China Telecom at 40088 10000 or log on to the online business hall at www.189.cn; ; In the international roaming state, you can call18918910000 or log in manyou.189.cn. We will respond to your needs quickly, and China Telecom will always accompany you with excellent service! Check the qualification of the agency (if the agency is not certified by the operator, the 400 phone operator you bought at the agency will not provide service and warranty)
2. Check the certificate of the agency (the company's business license or organization code can generally be found on the industrial and commercial websites or quality supervision websites of the provinces and cities where the company is located, and it is a fake company if it is not found).
3. Inquire about the agent's value-added telecom license (the value-added telecom license is a license issued by the Communications Administration. Without such a license, agents have no right to operate value-added telecommunications services. If the agent is only a non-operating record number, it has no right to operate telecommunications business. If there is a telecom license issued by the Communications Administration, the company will be supervised by the Communications Administration and provide good services.)
Heilongjiang 400 Telephone Handling Product Function
Heilongjiang 400 telephone service is a unified number call center or automatic voice platform provided by China Unicom, China Mobile and China Telecom. Multi-line technology provides Heilongjiang 400 telephone service customers with one-stop services, such as optimized configuration of access number, overall solution, rapid opening of national business, telecom-level communication service guarantee, expert-level service analysis, one-stop charging, one-stop settlement and so on, to help customers establish a service network with low cost, rapid coverage and arbitrary expansion nationwide.
Characteristics of Heilongjiang 400 telephone processing function
Unified number
Just dial the "400 xxxxxxxxx" number, without adding the area code, you can directly connect the phone to the designated call center according to the pre-set plan of business customers, and you can transfer 20 calls. When 20 people talk at the same time, the line will never be busy.
Forward when busy/no one answers
When the caller dials the service number, he can transfer the call to another preset destination if he is busy or does not answer the phone.
Call interception
Business users can set to allow or restrict certain regions (or numbers) to call their own unique numbers.
Flexible billing method
The system can flexibly configure the charging mode and realize the sharing of calling and called payment.
Flexible routing mode
Select the route by time: you can choose to connect the corresponding destination according to different time periods.
Routing by region: calls to business users can be routed according to the geographical location of the calling user.
Proportional routing: business users can assign calls to different destination codes according to a certain proportion.
Call number restriction
When the number of simultaneous calls to a destination reaches the limit set by the service user, it may not be connected, and a recorded notice will be sent to the user.
IVR voice guidance function
Use the backbone intelligent network equipment of China Unicom to play sound for customers, and realize IVR voice guidance. Through this function, enterprise customers can divide customer service centers in different regions according to products or skills, and realize professional call centers.
Online self-service
Business users can query the traffic situation through the WEB, such as the number of successful connections, total call duration, average call duration, etc. A customer's call center can count the trend of high and low peak traffic, and customers can also customize statistical analysis reports. These functions can help enterprises predict the future telephone traffic, rationally plan the distribution of call center operators and services, and improve the management ability of enterprises.