1, call 12306 Customer Service Tel: 12306 Customer Service Center Tel: 95 105 105. You can dial by landline or mobile phone, and choose the corresponding service type and language according to the prompt voice. After entering the manual service link, you can communicate directly with the customer service staff.
2. Log in to 12306 website for online consultation: on the login page of 12306 website, click the customer service and help button in the upper right corner of the page and select the online customer service option. After entering the online customer service page, you can chat with the customer service staff online.
3. Consult through WeChat official account: you can follow 12306 WeChat official account, enter the 12306 page in WeChat official account, select the online customer service option, and chat with the customer service staff online after entering the online customer service page.
strong function
Railway 12306 not only provides ticket purchase and ticket inquiry functions, but also adds three menu functions of railway information, self-service and platform alliance. Railway information releases timely and authoritative news and passenger and freight transport notices, and self-service provides the most commonly used passenger self-inquiry service for the public. The platform alliance opens the entrance of other new media service channels of the Railway Corporation, and directly reaches the official new media channels of China Railway People, Xinhua, Sina and Tencent, and the national railway bureaus 18.
Railway 12306 focuses on providing passenger and freight transportation information inquiry service. According to the system prompts, citizens can inquire about the remaining tickets, trains, pre-sale period, sales outlets, logistics services, freight business premises and other information by inputting characters or voices. The newly launched railway companion APP is a companion public service application specially launched by the railway department for passengers. It integrates three modules: reading, audio-visual, and fun play, and displays railway services through electronic magazines, video animations, and fun games.