There are some differences in different regions, 95599. If not, you can try calling the toll-free customer service number of China Agricultural Bank Credit Card Center at 8008 195599.
China Agricultural Bank's Human Service Customer Service Responsibilities:
Answer the technical flow of each brand, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers;
Quickly grasp the company's new policies and new business, actively promote the company's new products in the process of telephone service, and urge customers to use the company's products;
Accept the business and customer complaint telephone number applied by customers, accurately record the complaint content, and timely generate electronic work orders for businesses that need assistance from other positions and forward them to the background group;
Assist to sort out the training materials in the group and coach the junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building;
For problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group. Collect mobile business information timely and accurately, study mobile business knowledge hard, assist in collecting customer demand information, and put forward suggestions for improving service work;
Communicate with customers through various channels (such as telephone, SMS, email, etc.). ) to achieve the purpose of service or sales.