The information system management engineer belongs to the intermediate qualification examination of the soft test, and the examination knowledge of each subject in the examination outline of the information system management engineer is as follows:
Examination subjects 1:
1. information system basics
1. Fundamentals of Computer Science
1. 1 number system and its transformation
● Binary, decimal, hexadecimal and other commonly used number systems and their mutual conversion.
1.2 data representation
Representation of number: internal representation of original code, complement, complement, integer and real number, precision and overflow.
Non-digital representation: built-in character and Chinese character representation, built-in sound and image representation.
● Inspection method and inspection code
1.3 Arithmetic and logic operations
● Operation method of binary number in computer
● Basic operations of logic algebra
Basic concepts of 1.4 data structure and algorithm
2. Computer system knowledge
2. 1 Computer hardware knowledge
2. 1. 1 Composition of computer system and basic working principle of main equipment.
Composition, performance and basic working principle of CPU and memory
● Functions, types and characteristics of I/O interfaces
● Performance and basic working principle of common I/O devices
Basic concepts of CISC/RISC, pipelining, multiprocessor and parallel processing.
2. 1.2 storage system
Low cache, main memory type
● Basic working principles of virtual memory and multilevel storage system.
●RAID types and characteristics
● Calculation of storage medium characteristics and capacity
2.2 Computer software knowledge
2.2. 1 operating system knowledge
● Types, features and functions of the operating system
Basic concepts of interrupt control, process and thread
● Processor management (state transition, synchronization and mutual exclusion, time sharing, preemption, deadlock)
● Storage management (main memory protection, dynamic connection allocation, paging, virtual memory)
● Equipment management (I/O control, spooling)
● File management (file directory, file structure and organization, access method, access control, recovery processing, access and security)
● Operation management
● Chinese character processing, man-machine interface
● Configuration of operating system
2.2.2 Basic knowledge of programming languages and language processors.
● Assemble, compile and explain the basic knowledge and working principle of the system.
● The basic components of programming language: the realization mechanism of data, operation, control and transmission, and procedure call.
● Main features and applications of various programming languages
2.3 System Configuration and Method
2.3. 1 system configuration technology
●C/S system, B/S system, multi-layer system and distributed system.
● System configuration method (dual-machine, dual-machine, hot backup, fault tolerance and clustering)
● Processing mode (centralized, distributed, batch processing, real-time processing and Web computing)
● Things management (concurrency control, exclusive control, fault recovery, rollback, roll forward)
system performance
● Performance indicators and performance design, performance calculation, performance test and performance evaluation.
system reliability
● Reliability index and design, reliability calculation and evaluation
2.4 Basic knowledge of computer application
● Basic knowledge of information management, data processing, aided design, scientific calculation, artificial intelligence, remote communication services, etc.
● Basic knowledge of multimedia application
3. Computer network knowledge
3. 1 Protocol and transmission
● Network architecture (network topology, 0SI/RM, basic network and communication protocol)
●TCP/IP protocol foundation
● Transmission medium, transmission technology, transmission method and transmission control.
3.2 LAN and WAN
● LAN topology, access control, LAN networking, inter-LAN connection and LAN-WAN connection.
● Basic knowledge of Internet and its applications
● Network performance analysis (transmission speed, line utilization rate, line capacity) and performance evaluation.
● Key points of network-related laws and regulations
● Network security (encryption and decryption, authorization, firewall, security protocol)
● Remote transmission service
3.3 Common network equipment and various communication equipment
3.4 network management and network software basics
● Network management (operation management, configuration management, safety management, fault management, performance management and billing management)
● Network software (network operating system, drivers, network management system and network management tools)
4. Basic knowledge of database
4. 1 Basic concepts of database system
4.2 Database system architecture
● Centralized database system, client/server database system and distributed database system.
4.3 relational database standard language (SQL)
● Functions and characteristics of ●SQL
● Use SQL to define data (tables, views, indexes, constraints).
● Use SQL for data operations (data retrieval, data insertion, deletion/update, trigger control).
● Security control and authorization
● API and embedded SQL in application programs.
4.4 Management and control of database
● Functions and characteristics of database management system
● Database transaction management, database backup and recovery technology and concurrency control.
4.5 Basic knowledge of data mining and data warehouse
5. Knowledge of information system development and operation management
5. 1 Basic knowledge of informatization, information system and information system development
● Concepts of informatization, information system and information engineering.
● Information system structure and middleware technology
● Laws and regulations related to intellectual property rights, information systems and the Internet.
● Objectives and tasks of each stage of information system development.
The concepts of information system development tools, development environment and development methods.
● Basic knowledge of information system development project management
5.2 Basic knowledge of system analysis and design
● The purpose and task of system analysis
● Structured analysis and design methods and tools
● System specifications
● Overall structural design and detailed design of the system.
● System design specification
● Object-oriented analysis and design and Unified Modeling Language (UML)
5.3 Basic knowledge of system implementation
● Main tasks of system implementation
● Structured programming, object-oriented programming and visual programming.
● Selection of programming language and programming style.
● Purpose, types and methods of system testing
● Test design and management
● System transformation knowledge
5.4 System operation management knowledge
● System operation and management (computer system, database system and computer network system)
● Responsibilities of all kinds of personnel in system operation management
● Cost management, user management, safety management and performance management of the system.
● System operation (system control operation, data I/O management, operation manual)
● Resource management (hardware resource management, software resource management, data resource management, network resource management, related equipment and facilities management and document management)
● System fault management (processing steps, monitoring, recovery process and preventive measures)
● Distributed system management
● System operation management tools (automatic operation tools, monitoring tools and diagnostic tools)
● Standardization of system operation management
5.5 System maintenance knowledge
● Contents of system maintenance (software maintenance, hardware maintenance and data maintenance)
● Types of system maintenance (perfect maintenance, adaptive maintenance, corrective maintenance and preventive maintenance)
● System maintenance methods (daily inspection, regular inspection, preventive maintenance, post-event maintenance and remote maintenance)
● Maintain according to the contract.
● Characteristics of system maintenance work
● Maintainability of the system (understandability, testability and modifiability)
● Organization and management of system maintenance
5.6 Basic knowledge of system evaluation
● Technical evaluation of the system (target evaluation, function evaluation, performance evaluation and operation mode evaluation)
● Composition of system cost
● Evaluation of system economic benefits (performance benefits and cost-saving benefits) and its evaluation methods.
6. Information security knowledge
● Basic concepts of information security
Computer virus prevention, computer crime prevention, network intrusion means and its prevention.
● Disaster tolerance ability
● Encryption and decryption mechanism, authentication (digital signature, identity authentication)
● Security protection and security management measures for information systems
● Protect private information.
● Availability guarantee (backup and recovery, switching to idle lines and communication control equipment)
7. Standardization knowledge
● Concept of standardization (meaning, development and organization of standardization)
● Levels of standards (international standards, standards, industry standards and enterprise standards)
Basic knowledge of code standards, file format standards, security standards, software development specifications and document standards.
8. Professional English
● Read and understand English materials in related fields correctly.
Examination subject 2:
Information system management (applied technology)
1. System Management Plan
1. 1 Confirm system management requirements
● Management system management requirements (long-term information strategy, important matters needed for system management, important computer resources needed for management)
● User's job-level system management requirements (management scope, management strategy, management object, management method, management scheme and management budget).
1.2 defines the systems and services provided to users, service levels and scope of responsibilities.
1.3 determination of cost calculation and service measurement method
1.4 formulate rules and regulations for system operation
1.5 Make long-term and short-term system management plans.
● User-oriented system management plan (service time, availability, information provided, response speed, training, service desk, distributed on-site support)
● Establish system management organization and system operation management system.
● Operation-oriented system management plan (operation management, personnel management, cost management, user management, resource management, fault management, performance management, maintenance management and safety management)
2. System management
2. 1 system operation
● Operation and management of various application systems.
● Formulation and adjustment of operation plan
● Standardization of operation process.
● Consumables management, data input and output management, archiving and delivery management.
● System operation management report
2.2 User management
● User registration management and its management methods
● User management report
2.3 Operation management
● System operation guide (system operating system, operator's work scope, operating rules and regulations, system operation manual)
● Job management (job scheduling management, job processing inspection and job processing result inspection)
● Analysis and improvement of operation.
● Operator group management (dividing work responsibilities and work delivery rules to improve operation quality)
2.4 billing management
● Billing system (selection of cost accounting and post-payment system, chargeable resources and billing system)
● Collection of billing data and tools for collecting billing data.
● Billing unit and calculation method
● The difference between ex post payment and ex post payment and various measures.
2.5 Cost management
● System operating costs (initial cost items and operating cost items)
● Budget and final accounts of system operating expenses
● System operation cost management (budget and final accounts difference analysis, cost reduction methods)
● User cost
2.6 personnel management
● Responsibility system
● Staff education and training
● Outsourcing management
2.7 Management of Distributed Sites
● Common problems in distributed systems
● Operation management of distributed system
2.8 using the operation management system
● Problems and measures in system operation management
● Operation support system, remote operating system, automatic operating system and unmanned system operation.
● Use of operation management system in distributed system
2.9 system management standards
2.9. 1 Establish system management standards.
● Delimit the scope of system management standards and determine the standard items of system operation.
● Operating process standards and workload standards.
● Management of monitoring operation state.
● System update management
2.9.2 Standardization of operation flow of distributed system
Revision of standards
3. Resource management
3. 1 Hardware Management
● Determine the hardware to be managed.
● Hardware resource management, hardware configuration management and hardware resource maintenance.
3.2 Software management
Identify programs and files to manage.
● Management of software development stage, software operation stage and software update.
● Library management, software package distribution management and document management.
● Legal use and protection of software resources
3.3 Data management
● Data life cycle and data resource management
● Data management (data administrator, data maintenance, database management system, distributed database management)
● Enterprise data management (data standardization, data dictionary, data catalogue, information system catalogue)
● Database audit support
3.4 Network resource management
● Determine the items to be managed (communication lines, communication services, network equipment and network software).
● Network resource management (compiling registration management, asset management, naming rules and standards)
● Configuration management (network equipment configuration diagram and connection diagram, address management, update management)
● Maintenance of network resources
● Network management (network operation monitoring, network fault management, network security management and network performance management)
● Network audit support
3.5 Management of related facilities and equipment
● Power supply equipment management, air conditioning equipment management, building management, emergency equipment management and distributed field equipment management.
4. Fault management
4. 1 fault monitoring
● Set the items, contents and methods to be monitored.
4.2 Fault investigation
● Collect fault information, isolate the fault, determine the fault location and investigate the cause of the fault.
4.3 recovery processing
● Preparation of recycling operations and forms of recycling treatment.
● Recovery from host failure, database failure, network failure, related equipment failure and abnormal operation.
● Relevant personnel involved in fault handling and recovery.
4.4 Fault Records and Measures to Prevent Reproduction
● Fault record and report, and fault cause analysis.
● Evaluate and improve the troubleshooting process, review similar equipment and software, and standardize the troubleshooting workflow.
4.5 Fault Management of Distributed System
● Fault problems, fault monitoring, fault analysis and fault recovery of distributed systems.
● Prevent the faults in the distributed system from recurring.
5. Safety management
5. 1 Safety management measures
5. 1. 1 Formulation of safety management measures
● Safety strategy, emergency plan and safety management system
● Safety management items (threat identification, items to be protected)
● Risk management (risk analysis, risk assessment, insurance)
5. 1.2 Implementation of physical safety measures) Safety management and disaster prevention management of equipment and related facilities.
5. 1.3 Implementation of technical security measures (system security measures and data security measures)
5. 1.4 implementation of safety management system
● Operation management (information center access management, terminal management and information management)
● Crime prevention management (tampering with data/programs, hacking, eavesdropping and illegal data disclosure)
5. 1.5 Standards, laws and regulations related to information system security
5.2 Implementation of Safety Management
● Operation management manual, user manual and safety checklist.
● Analyze and study login data and security audit support.
● On-site safety of distributed system
● Safety strength test
6. Performance management
6. 1 Performance evaluation of information system
6. 1. 1 performance evaluation criteria and methods
● Performance evaluation items and objectives
● Evaluation criteria
● Performance monitoring and evaluation methods
6. 1.2 Performance Analysis and Evaluation
● Timing of performance evaluation and acquisition of performance evaluation data.
● Cause analysis of performance decline and suggestions for improving performance.
6.2 System Performance Management
6.2. 1 system performance evaluation
● System performance evaluation items (power supply, CPU processing speed, main memory capacity, cache capacity, disk capacity, disk access speed and communication line speed)
● Current system load and expected system load
System performance improvement
● Simulation performance expansion (simulation tools, extreme performance calculation, adding options)
● Suggestions for improving the system
● System user training
6.3 Distributed Performance Management
● Distributed system performance and its evaluation criteria
● Factors of distributed system performance management (balance between server and client)
7. System maintenance
7. 1 Make a system maintenance plan
● System maintenance requirements (set system maintenance items and corresponding maintenance levels)
● System maintenance plan (maintenance budget, maintenance demand, maintenance management system, maintenance commitment, responsibilities of maintenance personnel, maintenance interval and equipment replacement)
● Implementation forms of system maintenance (daily inspection, regular maintenance, preventive maintenance and post-event maintenance)
7.2 Implementation of system maintenance
7.2. 1 maintenance process
software maintenance
● Maintenance of all kinds of software (software developed by the company, software developed by contract, software purchased by the market).
● Software maintenance contract, system integration and maintenance contract.
7.2.3 Hardware maintenance (hardware maintenance contract, hardware spare parts and their preservation)
8. System conversion
8. 1 Make a system conversion plan
8.2 Design a new system operating system
8.3 System conversion test
● Analyze the impact of system conversion, select available systems, select verification items, and formulate evaluation standards to prepare for system conversion.
● Conversion experiment
● Evaluation of conversion experiment results and conversion workload.
8.4 System Operation Test
● Test and evaluation of temporary (parallel) operation and normal operation.
8.5 Perform system conversion
8.5. 1 Formulate the implementation plan for system conversion.
● Determine the conversion items (software, database, file, network, server, disk device).
● Draft provisional operation rules.
● Determine the conversion mode (immediate conversion, gradual conversion, platform switching)
● Identify transformation steps and tools.
● Write the implementation plan for conversion work and the personnel plan for system conversion.
8.5.2 Implement system conversion
Evaluation of system transformation
9. Developing environmental management
● Configuration and management of development environment, and management of development environment in distributed system.
10. System evaluation related to operation and management
10. 1 evaluation project
● Purpose of evaluation
● Evaluation time (system planning, system design, system conversion and system operation)
● Set evaluation items (hardware, software, network, database and operation)
10.2 evaluation criteria of each evaluation project
● Performance (transaction response time, job turnaround time, throughput, fault recovery time, console response time)
● System operation quality (function evaluation, stability evaluation, usability evaluation and maintainability evaluation)
● Economic benefits of system operation (balance between operation cost, system quality and economic benefits)
10.3 system improvement suggestions
● Suggestions on modifying or rebuilding the system and improving the system development scheme.
10.4 distributed system evaluation
1 1. Support for system users
● Support provided to users (scope of support, services provided to users, service result records, user training, service desk).
● Handle the new requirements of users (identify the new requirements of users and manage the system improvement requirements).
● Provide consulting services for potential users.
Tips: Due to the constant change and adjustment of examination policies and contents, the above information provided by Hunting Examination Network is for reference only. If you have any objection, please refer to the contents published by the authoritative department!
The following free review materials are introduced: project management division knowledge formula of information system in the second half of 2022.
Format: DO size: 55. 1 1KB Greek 202 1 4 pages (internal data) for system analysts to use before the exam.
Format: PDF size:1655.25kb.
If you have questions about the qualification examination, don't know how to summarize the contents of the test center, and don't know the local registration policy, click on the bottom to consult the hunting test network and get the review materials for free.