Front desk-job responsibilities
1. Responsible for answering the front desk service hotline and transferring calls, making telephone consultation and paying attention to the front desk.
Important matters shall be carefully recorded and communicated to relevant personnel, and shall not be omitted or delayed; 2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners; 3. Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager; 4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy; 5. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;
The prospect of editing this paragraph-importance
The front desk can be called the first face of the company, and its work plays an important role in the whole implementation chain of the company. The work at the front desk is related to the company's overall image and business development, even success or failure. The work of the front desk is a process of receiving, summarizing, decomposing and even processing information. Most companies have a large amount of information at the front desk, which exercises a person's ability to analyze and solve problems and can make a person grow rapidly in a short time. Therefore, the work at the front desk is an opportunity for personal exercise, and it is very important for the company to share weal and woe at the front desk. Every front desk should be strict with itself.
Edit Front Desk-this part of the employee's requirements
1 attitude: loving your job will make you grow up happily and make you sad day by day. If you choose to do it, you love the work at the front desk. I believe you can do it well with your enthusiasm and love. Appearance: Dress naturally and elegantly, advocate light makeup, not heavy makeup, and smile. 3 Voice: When answering the phone, talk to the other party in a positive and peaceful tone, and never bring emotions to the phone. Skills: be familiar with the company's products and business scope, and answer customers' questions about the company's related business. If you don't know, your business knowledge is not enough. If you really don't know, you must tell the other party truthfully, the front desk.
I don't know. Say hello to the other party's contact information and promise to call him back within a certain period of time. You must trust your customers. Article: Everything at the front desk should be familiar with that furniture, so as to be within reach. Put general information in a folder for future use. The information you need includes: agency price quotation, group purchase price quotation, picture album, bus routes and driving routes of companies and factories, remittance account number of the company, contact information of all companies including telephone postal code and mailing address, invoicing information and account number of the company's VAT invoice. Contact information of all personnel in the company, such as courier companies (more than three), bento companies, printing shops, inkjet shops, office equipment maintenance telephones, etc. These materials are being updated, and some companies have been recommended by my family. You can collect and sort out suitable companies for later use. You must pay attention to them and update them frequently. 6 Record: Record is the basic skill and necessary condition of the front desk. The company's requirement is that incoming calls must be registered with records.
Edit this paragraph Front Desk-Etiquette
The first part is the importance of adapting to the opening up and the development of market economy, shaping the image of individuals and organizations, and creating a harmonious interpersonal environment and a smooth social atmosphere. (1) learning etiquette is to meet the needs of opening to the outside world, (2) learning etiquette is to meet the needs of market economy development, (3) learning etiquette is to meet the needs of modern information society, and (4) learning etiquette is to meet the needs of modern civilized people-reception preparation and cordial welcome.
Five steps: honor, opening and closing the door, serving tea, seeing the guests off politely, meeting form, signing ceremony and international protocol order (1) Reception preparation 1. Environmental preparation II. Prepare in mind (2) reception etiquette 1. A warm reception. A polite reception. Polite reception. External reception 1. Agreement. (1) Greetings (2) Handshake dress-dress principle, three beauties, no wearing in the office. (1) The importance of dress etiquette 1. Dress reflects the national image. Dress reflects the group image. Dress reflects personal image. Dressing principles 1. Basic dress code 2. Principle of shape harmony 3. The principle of color collocation-formal distance, Chinese address, western address, conversation content, polite language, conversation art, speech skills (1) Adapting to the context 1. Adaptive object 2. Improvise. Create an atmosphere (2) Appropriate content 1. Don't talk about personal and personal problems. Don't talk about absurd, sensational, obscene, sick, dead, personal guilt and other unpleasant things. Don't talk about the internal affairs of the two countries and ethnic and religious issues. Don't say boss. (3) Elegant writing and beautiful language 1. Pronunciation softly 2. Elegant words. In the second part, the artistic expression techniques pay attention to talking posture, five basic gestures of sitting, standing, walking and social sitting posture, facial expressions in public places to avoid people, ladies giving priority to communication distance 1 and basic etiquette of telephone answering. When you hear the bell, answer the phone quickly; Say hello first, then sign up; Correct posture, smile and speak; Listen carefully and respond politely; Call briefly and wait briefly; Articulate clearly and speak at an appropriate speed; Record carefully and repeat the key points. Listen carefully, respond politely after the ceremony, and then gently hang up the phone and put it down. 2. Etiquette of telephone records and memos Prepare paper and pencil, and record the left-hand receiver at any time. Don't forget to prepare six W's and make clear the main points. 3. Before the etiquette of transferring the phone, confirm the other party's brain judgment, and then transfer it to the boss to call someone else and receive it politely.
Edit this paragraph front desk-reception skills
What should I do when I address a guest? A: Men are generally called Mr., unmarried ladies and married ladies. For those who can't confirm whether they are at the front desk.
Married western women, no matter how old, can only be called miss; If you don't know the guest's last name, you can call it "this gentleman/this lady"; The third party should be called "that gentleman/that lady" instead of "he/she"; Only a few celebrities can be called "madam"; Knowing the guest's name, try to address the guest by his last name, such as "Mr. Liu/Mrs. Lin". What should I do when introducing guests? A: Introduce young people to the elderly; Introduce those with lower positions to those with higher positions; Introduce men to women; Introduce unmarried people to married people; Introduce individuals to groups. What should I do when I raise my hand with a guest? Answer: Hold your hands shoulder-height, gently swing your palms outward and greet the guests with a polite smile. What should I do when delivering bills to my guests? Answer: lean forward and point the bill text at the guest; When signing the bill, guests should open the pen cover, point the pen at themselves, hand the bill in their right hand and send the pen in their left hand.
What do you mean, backstage and front desk are fierce? The old gorge blew down the Nainao frame? ⒘? Embrace the sword, shed the scar, and let the falcon explode.
Background is where we add and modify information. The front desk is for people to see, and the background is operable!
What do you mean by backstage? The front desk is a lady, and the background is a chicken head! ~ ~ ha ha ha ha ha! ~~~~~~
Just kidding! ~
The front desk is what you see when you operate, such as execution, procedures and calculation results! ~ Very intuitive! ~
The background is the operation mode, program and operation result that the system automatically helps you to operate when you operate in the foreground. Although invisible, it is very useful! ~ sometimes the foreground operation is not good, and the background operation is also very safe! ~
What do you mean by WeChat foreground background execution? It means exiting the WeChat interface, but WeChat is still logging in.
At the current station of KFC, what does it mean to sing and pay when collecting money? Tell the customer loudly and clearly how much the product * * * costs [such as 80 yuan], and the customer will pay 100 yuan. If you accept the money from the customer, you should repeatedly tell the customer how much you have received, and find a pair of hands to respond and exchange it for 20 yuan for the customer to confirm.
Sing about money
(of a shop assistant) quote the amount of money paid by the customer.
Sing for ...
What was the name of the reception desk in Ming dynasty, so the boss was also called the shopkeeper.
What's the name of the front desk of the ancient inn? Counter, counter, account table.
What potted plants are put at the front desk, what potted plants are put at the front desk, which is good for luck.
Cash cow, cash cow,
It's better this way. See if there's anything you like.
What do you mean by separating the front-end api from the back-end API?
With the rise of different terminals (Pad/Mobile/PC), the requirements for developers are getting higher and higher, and the response of the browser alone can no longer meet the high requirements of user experience, so we often need to develop customized versions for different terminals. In order to improve the development efficiency, more and more attention has been paid to the requirement of separating the front end and the back end. The back-end is responsible for business/data interface, and the front-end is responsible for presenting/interacting logic. We can customize and develop multiple versions of the same data interface.
What's the name of the wall behind the front desk? It can generally be called background wall. Or an image wall.