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If the buyer gives the seller a bad review, then the reputation will be reduced.
Attachment: Ways to improve Taobao's reputation:
1. Every seller born on Taobao platform has grown bigger step by step by relying on his own sales and word of mouth, which is closely related to word of mouth. With the same user name, I bought many different products in the same store in a normal month, and at most six different products were praised and six liked. At most, there will be six middle reviews or six bad reviews.
2. While selling products, I think the quality of products must pass. Many customers who place orders silently pay special attention to their own vision and experience. If you don't like it, you can apply for a refund directly online, and your attitude is very firm.
Furthermore, after consulting the people who placed the order, these people are relatively communicative and feel that they are almost suitable for themselves, so they directly place the order. If you are not satisfied, you can also communicate by phone or online to deal with after-sales problems;
Finally, a small number of people communicate first, then communicate, then bargain, and then place an order. Finally, they tell a group of old customers that such people have the best service, good service and poor service, which can be described as ruining the three views. There may be bad reviews and malicious attacks, which will make things out of nothing and find fault.
People often say that when meeting, gifts are like human feelings. Or online discount price is also a kind of human favor. If you open your own shop, if the profit is ok, don't worry about word of mouth, approve some small gifts or give customers some discounts directly online, you will get unexpected praise and feedback, or buy it later.
4. One thing to note here: Usually many sellers like to attach thank-you notes to packages, which are printed by hand; Friendly reminder: Try to find some beautiful handwriting and copy it. Don't use bad handwriting or bad image. This is equivalent to a negative promotion.
5. In addition to the points, there is also a dynamic sharing, which is divided into: the baby is consistent with the description, the seller's service attitude, the seller's delivery speed, and the logistics company's service.
This directly shows the customer's recognition of the products and service personnel of shops and cooperative express delivery companies, and will also affect sales. Generally speaking, it is suggested to start with old customers, do some free experience activities, give back new products to old customers, take photos and share them, and reward them with comments.
It is suggested to find some reputable buyers or old customers to operate, which will greatly enhance the stickiness of shop customers.
6. The bonus system is the same as that of the seller. The same addition and subtraction, but the corresponding dynamic sharing is less, and the credit and reputation percentage scores are more. In the chat window with the seller, the comments of the purchased goods will be displayed, and the other party can clearly see the comments of the buyer.
7. You can keep the products that suit you. If you don't like it, are dissatisfied and have defective products, you can directly return it or replace it. Don't leave yourself a bad percentage, be a good citizen, in case you can find a more favorable and cheaper baby in the future.