Dear $ Buyer:
We have received your order for XXXXXX. But it seems that the order has not been paid yet. If there is anything I can do to help, such as price, size and so on. Please feel free to contact me. After the payment is confirmed, I will process the order and deliver the goods as soon as possible. thank you
salute
My name
We have received your order, but it seems that it has not been paid yet. If there is any price and size that can help, please feel free to contact me. After the payment is completed, I will prepare the goods and deliver them immediately. thank you
Tip: Please modify the description according to the characteristics of your product.
02 paid order
Dear $ Buyer:
Your payment for the item XXXXXX has been confirmed. We will send your order within XXX working days as promised. When finished, we will send you an email informing you of the tracking code. Please feel free to let me know if you have any other questions. thank you
salute
My name
The payment for your order number XXXXXX has been received, and we will deliver the goods within XXX days as promised. After delivery, we will inform you of the delivery order number. Please feel free to contact me if you have any questions. thank you
Tip: Please fill in your order number and delivery date.
03 after delivery
Dear $ Buyer:
The product XXXXXX you ordered has been. It has been shipped out, and the tracking number is XXXXXX. The shipping status is as follows: XXXXXX. You will soon understand. Thank you for your support!
salute
My name
The goods with order number XXXXXX have been shipped, the delivery number is XXXXXX, the mode of transportation is XXXXXX, and the order status is XXXXXX. You will receive the goods soon. Thanks for your support and understanding.
Tip: Please fill in the order number, delivery order number, mode of transportation and delivery date.
Ask if you have received the goods.
Dear $ Buyer:
According to the status displayed on the EMS website, your order has been received. If you have got the project, please confirm it in DHgate.com. If not, please tell me. thank you
salute
My name
The EMS website shows that you have received the goods. If you have received the goods, please go to Dunhuang net to confirm. If you have any questions, please let me know. thank you
Tip: It can be changed according to the actual situation of your goods.
Customers complain about the quality of products.
Dear $ Buyer:
I'm sorry to hear the news. Because I did check the order and packaging carefully to make sure everything was in good condition? Before shipment, I think the damage may have occurred during transportation. But I'm still very sorry for the inconvenience. I promise that next time you buy from us, I will give you more discounts to make up for it. Thank you for your understanding.
salute
My name
I'm sorry to hear that the goods sent to you are damaged. I'll make sure the packaging is all right before I give it to you. The damage may have occurred during transportation, but I still apologize for the inconvenience. Next time you buy from me, I will give you more discount. Thank you for your understanding.
Tip: Please modify it according to the actual situation of the complaint.
06 order completed
Dear $ Buyer:
I'm glad you received the order. Thanks for your support. I hope you are satisfied with these goods and look forward to doing more business with you in the future.
thank you
My name
I am glad to see that you have received the goods, and thank you for your support. I hope you are satisfied and look forward to doing more business with you in the future.
Remind buyers to leave comments for themselves.
Dear $ Buyer:
Thank you for your continuous support to our store. We are trying to improve ourselves in terms of service, quality and procurement. We would appreciate it if you can leave us positive feedback, which will be a great encouragement to us. If there is anything I can do, don't hesitate to tell me.
salute
My name
Thank you for your continuous support. We are improving our service, quality and procurement. If you can give us a positive feedback, we will be very grateful, because it is a great encouragement to us. If there is anything I can do, please don't hesitate to let me know.
The goods are out of stock.
Dear $ Buyer:
I'm very sorry, the product you ordered is currently out of stock. I'll contact the factory to see when it can be supplied again. I'd like to recommend some other goods of similar style. I hope you like them too. You can click on the link below to view XXXXXX. If there is anything I can do, please feel free to contact us. thank you
salute
My name
I'm very sorry, the product you ordered is currently out of stock. I'll contact the factory and tell you when it can be replenished. The products provided by the following links are also very good, XXXXXX, you can have a look. Please feel free to contact us if there is anything I can do for you. thank you
Tip: Please add links to similar products in the horizontal line.
09 discount
Dear $ Buyer:
Thank you for your message. Well, if you buy both, we can give you a discount of XXXXXX%. Once we confirm your payment, we will deliver the goods for you in time. If you have any other questions, please feel free to contact us.
Thank you & Best regards!
My name
Thank you for giving me the information. At present, we are promoting sales. If you buy XXXXXX products, we can offer you a discount of XXXXXX%. Once we confirm your payment, we will deliver the goods in time. If you have any further questions, please feel free to contact us. thank you
Tip: Please write down the quantity you want buyers to buy and the discount you can offer.
10 buyer's bargaining
Dear $ Buyer:
Thank you for your interest in our products. I'm afraid we can't give you the lowest price you talked about, because our quotation has been carefully calculated and our profit margin is limited. However, if you order more than XXX pieces at a time, we can give you a discount of XXX%. If you have any further questions, please let me know. thank you
My name
Thank you for your interest in our products, but I'm sorry we can't give you a lower price. In fact, our listing price is carefully calculated and reasonable, which limits my profit. But if you buy more than XXXX pieces in one order, we will give you a discount of XXX%. If you have any questions, please contact me. thank you
Tip: Please add the quantity you want buyers to buy and the discount you can offer.
1 1 large order inquiry
Dear $ Buyer:
Thank you for your inquiry. We cherish this opportunity to do business with you. An order for a single sample costs $ XXXX, including freight. If you order XXX pieces at a time, we can provide you with a batch price of XXXUSD/piece, excluding freight. I look forward to your reply.
Greetings!
My name
Thank you for your inquiry. We sincerely hope to do business with you. The freight for the sample is $ XXXX. If you order XXX products at one time, we can provide you with the wholesale price of XXXX USD/piece. Looking forward to your reply. Thank you.
Tip: Please fill in your product price, purchase quantity and preferential price.
12 the buyer asked for free shipping.
Dear $ Buyer:
Sorry, there is no free delivery service for orders sent to XXXXXX. But we can give you a discount of XXX% on the freight.
My name
I'm sorry, but we can give you a freight discount of XXX%.
Tip: Please fill in the region and freight discount.
13
Payment will be made again after changing the price of the unpaid order.
Dear $ Buyer:
We have reset the price for you. We have given you a discount of XXX% on the basis of the original price. Because the price we offer is lower than the market price, and you know the transportation cost is high, the profit of our product is very limited. I hope you are satisfied with this. If there is anything else I can do, please contact me.
Sincere greetings!
My name
We have readjusted the price for you and given you a discount of XXX%% on the basis of the original freight. You know, the transportation cost is high, and the price we offer is lower than the market price, so we can't make much profit from this product. I hope you are satisfied and feel free to contact me.
Tip: Please fill in the freight discount.
The buyer has doubts about your products.
Dear $ Buyer:
I am glad to receive your message. Although my score on DHgate is not high, I have been doing business in Yi Bei for many years, and I have great confidence in my products. In addition, since DHgate provides buyer protection service, this means that the payment will not be released to us until you are satisfied with the product and agree to release the funds. We sincerely look forward to establishing long-term business relations with you.
send one's regards to
My name
I am glad to receive your email. Although I don't have much comment on DHgate, I have been doing business on Ebay for many years and I am confident in my products. In addition, DHgate provides third-party guaranteed payment service, which means that you will not issue payment to the seller until you are very satisfied with the product quality and transaction. I hope to cooperate with you for a long time. Thank you.
15 A few days after the delivery, the buyer has not received the goods.
Dear $ Buyer:
We sent the package in XXXXXX, and we have contacted the transportation company and solved the problem. We have retrieved the original package and re-sent it by UPS. The new tracking number is XXXXXX. I'm sorry for the inconvenience. I hope you can receive these items as soon as possible. If you have any questions, don't hesitate to tell me.
My name
We sent the parcel on XXX. According to your feedback, we have contacted the freight company and confirmed the problem. We will retrieve the original package and resend it. The new freight order number is XXXXXX, using UPS. I'm very sorry about that. I hope you can receive it as soon as possible. If you have any questions, please let me know.
Tip: Please fill in the delivery date and freight order number.
16 Recommend new products to buyers.
Dear $ Buyer:
With the coming of Christmas/New Year/…, we find that XXXXXX has a great potential market. Many customers buy them for resale in Yi Bei or their retail stores, because the profits are high. We have a large stock of XXXXXX. Please click on the link below to view XXXXXX. A single order of 10 or more can enjoy the wholesale price of XXX. Thank you.
send one's regards to
My name
With the coming of Christmas/New Year/…, we find that XXXXXX products have a great potential market. We have a large number of best-selling XXXXXX products. Please click on the link XXXXXX below to view them. If you order XXX pieces at a time, we can give you a wholesale price. Thank you for your patronage.
Tip: Please fill in the product name, product link address and purchase quantity.
17 After receiving favorable comments,
Dear $ Buyer:
Thank you for your positive comments. Your encouragement will keep us moving forward. We sincerely hope to have more opportunities to serve you.
My name
Thank you for your positive comments. Your encouragement is our motivation, and we sincerely hope to have more opportunities to serve you.