96 1 19 is mainly responsible for receiving fire reports, while 12345 will usually give you an answer within one week. 12345 when dealing with serious problems, the responding unit has the right to apply for an extension, which can be extended for half a month at the longest, until the processing unit can't give satisfactory results temporarily.
Matters needing attention
Informants can report by telephone, letter, fax, internet, face-to-face statement and other forms.
Informants should indicate their name, address, resident ID number, work unit, contact telephone number and other related information.
Informants shall truthfully report the details of fire-fighting violations or fire hazards to the fire control institutions of public security organs, including: the name and address of the unit, the specific time, place and content of the fire-fighting violations or fire hazards, other relevant certification materials, important evidence or other investigation clues.