12329 housing provident fund hotline provides manual voice service and self-service voice service. The artificial voice service is available from Monday to Saturday from 9:00- 17:00, and the service contents include business consultation, complaints and suggestions, and loan reservation for affordable housing. Self-service voice service is provided 24 hours a day from Monday to Sunday. The services include personal account information inquiry, loan qualification and quota inquiry, business guide (business handling process) inquiry, outlet inquiry, etc.
Precautions:
Personal provident fund account number and ID number must be entered at the same time when querying provident fund account information. You can directly ask the handling personnel of the provident fund deposit unit (including the original deposit unit) for your account information; You can also bring your ID card to the nearest provident fund management center, business outlets and China Construction Bank outlets with provident fund business. In addition, there is a provident fund account number on the annual balance sheet of individual provident fund.