A: No, when the funds in the stored-value card are insufficient, it needs to be paid in full in cash through the manual toll collection channel (MTC).
2. What if the Hutong Card can't be used normally?
Answer: When users take the ETC automatic lane to pass through the toll station, if the Hutong card cannot be used normally, they need to turn to the manual lane or be handled manually by the crossing staff.
3. How much money can Hutong stored value card store at most?
A: The Hutong Card can deposit up to 9999 yuan.
4. How do users know that the transaction is successful when they use Hutong cards and electronic tags to pass through ETC lanes?
Answer: When the Hutong card is used with the electronic tag to pass through the ETC lane of the toll station, the electronic tag will beep, the tag indicator light will turn green, and the lane railing will open automatically, and the transaction will be successful.
5. How do Hutong card users know that the transaction is successful through MTC toll lanes?
Answer: When the user drives the vehicle into the MTC lane of the toll station, he must give the Hutong card to the toll collector, who will swipe the card. After the transaction is successful, the driveway railing will automatically open.
6. How to insert the Hutong card into the electronic tag correctly?
Answer: When the Hutong card is inserted into the electronic tag, the tag will beep, the stored value card will display the balance in the card, and the prepaid card will display "prepaid card", which means that the Hutong card and the electronic tag are working normally and vehicles can pass through the ETC lane.
7. Can I check the balance of the Hutong card?
Answer: Stored value cards can be inquired by OBU equipment or after registration on the company website, and users of Class B prepaid cards can inquire after registration on the company website.
8. Can debit card users query transaction details?
A: Yes. After registering on the company website, make an inquiry (non-real-time record).
9. What are the renewal methods of prepaid cards?
A: Cash, transfer cheque, UnionPay card and bank transfer (except the center, other outlets do not support transfer cheque, UnionPay card and bank transfer at present).
10. Can the funds in the transportation card be transferred to Hutong Card?
A: At present, only the customer service center can accept the transfer of the transportation card amount to other stored-value cards of Haitong Card, and other outlets have not yet opened the transportation card transfer function. Users can also use "online charging" to realize online fund transfer. (Users need to purchase additional "online charging" devices)
1 1. Where can I get a hutong card?
A: Users can bring their cards to the designated outlets for recharging. The address of specific outlets can be inquired through official website ETC plate-service outlets-recharge service.