12345 summary of the work of the convenience hotline for half a year

Summarizing our work in the past period can help us find problems in our work and find solutions in time. The following is a summary of the work of the 12345 convenience hotline for half a year. I hope it helps you. Welcome to read the reference study!

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12345 summary of the half-year work of the convenience hotline Part I

Since the establishment of the convenience service center, Peilong Town has done a lot of convenience service work, which has been well received by the masses. The work of the convenience service center is summarized as follows:

First, raise awareness and set up a work leading group. The town party committee and government held a special meeting to study the convenience service. Through the congress, all government officials realized that the purpose of establishing the convenience service center is to implement the spirit of the 18th National Congress, protect and safeguard the legitimate interests of the people, improve people's livelihood, safeguard citizens' rights, safeguard people and promote people's prosperity. An important measure to accelerate the transformation of government functions and establish a fair, convenient, clean and efficient service system. The town leaders attached great importance to it and set up a leading group for convenience service with Mayor Zhu as the director and Comrade Li Yan as the executive deputy director to comprehensively guide the work of the convenience service center.

Second, set up a service center and purchase office facilities. After the establishment of Peilong Town Convenience Service Center, the service center includes seven working windows, including civil affairs, agriculture, family planning, labor security, land, village construction and finance. In the future, we will gradually expand the window closely related to people's affairs. In order to facilitate people's work, the town government specially arranged an office of 120 square meters outside the government gate as the service center office, and each service window posted its own work responsibilities, service content and work flow on the wall and put it in a prominent position. The government has also added computers, tables and chairs and other office equipment to the convenience service center, ensuring that the service center can better serve the masses.

Third, the warm service of the center has been well received by the masses. After the establishment of the convenience service center, the staff of each service window worked hard and served the people enthusiastically. The civil affairs window accepts more than 20 pieces of public consultation and difficult assistance/kloc-0; The labor security window handled more than 20 employment certificates, employment registration certificates and re-employment concession certificates, mediated 3 labor disputes, and handled more than 5,900 rural endowment insurance; In the family planning window, more than 200 gynecological examinations were conducted for women of childbearing age entering and leaving cities and towns, more than 20 one-child service notices/kloc-0 and more than 30 pregnant nutrients were distributed, free physical examinations, environmental examinations and pregnancy status examinations were carried out, a thorough investigation was conducted on disabled and dead families of rural one-children, more than 30 honorary certificates were issued for parents of one-children, and more than 70 consultations were received from the masses. The establishment of a convenient service center in our town has concentrated the service windows closely related to mass work, which has greatly facilitated the masses. The people only need to go to the convenience service center to handle the things that they had to go to several places. The people are very satisfied and have a good response.

Since its establishment, our town's convenience service center. All window units can play their due role to facilitate the masses and solve their practical problems better as soon as possible. Pure problem: the main reason is that there are few people in towns and villages, and there are many and complicated things to deal with, so it is difficult to work in the center all day.

12345 summary of the half-year work of the convenience hotline Part II

Over the past year, under the correct leadership of the county party committee and the county government, and under the specific guidance of the township party committee and the government, all the staff of the center, Qi Xin, worked together to make the "Center" a center with better service, higher efficiency and better image of convenience, in accordance with the work requirements put forward by the party committee and the government meeting and closely around the four goals put forward by the county party committee. By the end of 65438+February, the center had accepted 1960 pieces and closed 1960 pieces, with a closing rate of 100%. That is, processing 1200 pieces, that is, the processing rate is100%; 560 commitments, with a commitment rate of100%; Received 3760 consultations; With administrative seal 10 10. The work of the center in the past 20 years is summarized as follows:

First, strengthen leadership and highlight key points

1. Study the rules and regulations carefully. According to the spirit of the superior documents and the relevant requirements of the 20__ year work style rectification year, the township party Committee attached great importance to this work and put it on the agenda of the party Committee. In the division of labor among Party members, the Deputy Secretary of the Party Committee takes overall responsibility for the convenience center, forming a work pattern in which the Party Committee takes the lead, the leaders in charge pay special attention to it, the office responsibilities are implemented, and the division of labor is clear. By the end of February, 65438+,the center had held six study sessions to learn the relevant provisions of documents, organ management and administrative efficiency, and held two business training sessions. And go deep into each village to understand and supervise the matters of the village convenience service room, the working attitude, sense of responsibility and mass consciousness of the staff. It has laid a good foundation for the construction of a standardized service-oriented government (organ) in the past 20 years.

2. The center adheres to the principle of "administration according to law, high efficiency and convenience, satisfaction of the masses and pursuit of Excellence". The first is to implement ex ante services. Strengthen publicity efforts, so that the broad masses can understand and know the matters and procedures handled by the center. The second is to make things public. Where the examination and approval items, handling departments, handling windows and personnel entering the center are made public, the application materials, examination and approval contents and procedures are made public, and the time limit for examination and approval, commitment and handling are made public, so as to enhance the openness and transparency of administrative examination and approval. The third is post supervision. Administrative licensing matters, non-licensing examination and approval matters and administrative service matters entering the center shall be unified and standardized in strict accordance with the Administrative Licensing Law and relevant regulations, and supervision and management shall be strengthened.

3, the township administrative service network construction made solid progress. Since the beginning of work this year, the center has made every effort to promote the downward extension of convenience services and the pace of establishing village convenience service rooms. The first is to allocate information entry personnel, go deep into the village and provide technical support and business guidance. The second is to carry out business training. The center attaches great importance to the knowledge updating and business ability of the convenience service personnel and agents, and has held 1 business training. Third, develop the network construction of centers and villages. At present, online information collection, piece number input, information, notification and other network interoperability have been realized. The fourth is to strengthen the construction of standardized convenience service rooms. Up to now, the construction of standardized convenience service rooms in villages of the township has been basically completed.

4. Innovate service methods and actively carry out services into enterprises. The labor and social security window has carried out the activity of "optimizing services and promoting development". On-site policy answers and policy guidance were given to the problems and current situation of labor contract and wage negotiation.

Second, improve service means and improve service quality.

1, strengthening the coordination function. Give play to the advantages of centralized office of departments, give play to the coordinating role of "center", and effectively solve the practical problems reflected by the masses and enterprises.

2, improve the system, improve monitoring, standardize internal management. Continue to adhere to the system to manage and guide people. Comprehensively revise and improve the daily management system, civilized service terms, daily behavior norms and work assessment methods of the center, refine and quantify attendance, duty, work attitude and service quality, and put forward more clear and strict requirements.

3, continue to strengthen the business guidance to the village convenience service room, focusing on the awareness rate and satisfaction rate of the masses. In view of the hot and difficult issues strongly reflected by the masses, we should not only do a good job in propaganda and explanation, but also do a good job in answering questions, so as to let the masses know as much as possible and satisfy them.

Third, strengthen the service function and improve the rural service system.

1. The center will further deepen the reform of the administrative examination and approval system and the innovation of administrative services, actively sort out and standardize administrative examination and approval items, optimize the examination and approval process, improve work efficiency, improve the administrative service system linked by villages and towns, and enhance the efficiency of administrative services.

2. Optimize the approval process, expand and deepen parallel approval, and improve work efficiency. Further strengthen workflow monitoring, give play to the role of e-government system, strengthen system implementation, give play to the subjective initiative of convenience service, and quickly promote the approval process. Improve the existing administrative service mechanism, simplify the examination and approval process through liaison office, shorten the examination and approval time through notification and commitment, and improve the overall efficiency of convenience service through the breakthrough of examination and approval service efficiency.

3. Strengthen the function of the comprehensive service platform of the center and improve the convenience service system at the township level. In accordance with the principle of "classified setting, clear responsibilities, effective functions, and linking up from top to bottom", we will continue to strengthen the guidance and coordination of the work of the village convenience service room, formulate and improve the business training, daily management, supervision and assessment system for the center staff and the village convenience service room staff, further optimize the township convenience service network, and strengthen the business guidance for the staff of the convenience service room.

4. Strengthen the construction of e-government and speed up online approval. The center will further promote online government information disclosure, online approval and online supervision. First, speed up the construction of the sunshine e-government information platform of the convenience service center, and realize the information exchange and resource sharing between the center and the village convenience service room and district government affairs center. Second, actively promote online examination and approval of information resources and online handling of administrative examination and approval matters. The third is to establish an online examination and approval information platform, strengthen real-time monitoring and dynamic management of the examination and approval process, and fully implement the open and transparent operation of administrative power online.

Generally speaking, the work of the past year is to lay a foundation, adjust our thinking, plan a new year, and lay a good foundation for the completion of the work objectives and tasks throughout the year.

Four, 20__ years of work measures

1. Strengthen the standardized construction of the central window and establish a good image of high-quality service of the window.

2, comprehensively promote the openness of government affairs, accept the supervision of the whole society.

3. Standardize the government service system and realize standardized management.

4, strengthen the system construction, strict work assessment and accountability.

5. Strengthen parallel examination and approval management, and further standardize administrative examination and approval procedures and links.

6. Continue to strengthen the standardization of village convenience service rooms. Further standardize and improve the standardization construction of convenience service rooms in villages of the township.

12345 summary of the half-year work of the convenience hotline Part III

In accordance with the requirements of building a standardized service-oriented government, taking administration according to law, standardized services, honesty and high efficiency as the main line, we will promote the transformation of township government work from "focusing on affairs and management" to "focusing on industries and services", and set up a convenience service center through functional integration to centrally accept and handle administrative examination and approval items and public services related to the people, making it a comprehensive platform for serving the people and a window for public services.

I. Work progress and characteristics

(1) Improve the construction of the town convenience service center and extend the service chain.

Since the establishment of our town's convenience service center, there are currently nine normal working windows in the center, namely, special care for civil affairs, social labor security, agricultural medicine, agricultural insurance, all-in-one card, agriculture and forestry, water and soil, conflict mediation, family planning and public resources. And equipped with facilities and staff as required, formulate working system and implement "one-stop service", which can handle business and service matters on behalf of the masses and bring tangible convenience to the masses. 1-65438+February * * * handled 8857 items and 8843 items. It has created an excellent economy for the economic development and investment attraction of our town.

(two) actively carry out the activities of innovation and entrepreneurship service year to improve the level of scientific development.

In accordance with the unified deployment of the county party committee and under the guidance of the leading group for the year of innovation and entrepreneurship service, the center established the leading group for the year of innovation and entrepreneurship service, formulated the implementation plan, and carried out the activities of implementing and practicing Scientific Outlook on Development in a down-to-earth manner. Make a strict study plan, define the study content, take various forms and do a good job in study and training; The study and discussion of "further emancipating the mind and promoting innovation and entrepreneurship" has perfected the concept of innovation and entrepreneurship; Through various forms of practical activities, the concept of innovation and entrepreneurship has been enhanced, unity has been enhanced, team cohesion has been improved, and practical results have been achieved.

(3) Pay close attention to the efficiency construction of institutions and improve the service level.

Actively carry out the activities of organ efficiency construction, innovate working methods, and make the activities of central organ efficiency construction achieve practical results. The discipline management of hall work has been further strengthened, and the service attitude and service level of staff have been improved. Improve the system construction of the center, focusing on the implementation of the "three systems" of the first question responsibility system, the completion system and the accountability system.

(4) Strengthen internal management and strive for a first-class window image.

1. Strengthen study and improve policy level and professional quality. There is no progress without learning, and there is no development without learning. In order to improve the ideological and political quality, policy level and professional quality of the center staff, the center organized staff to study Theory of Three Represents theory, the spirit of the 17th Party Congress and the important documents of the county party committee and government in the form of centralized study and self-study, so as to continuously improve their ideological and political quality. Organize staff to use rest days to learn professional knowledge, constantly improve their professional quality, and focus on solving the problems existing in the project approval, unfamiliar legal basis and irregular service operation of window staff.

2. Strengthen work style construction and innovate management methods. Personnel management begins with attendance, starting from the time of going to work, getting off work and sitting. Through daily attendance and irregular inspection, temporary leave registration and strict leave application and cancellation system, the staff are effectively promoted to abide by various rules and regulations, and the window staff are guaranteed to be on duty during working hours.

3. Improve service means and improve service quality. Set up the "double service" work goal of "central staff serving the window and window staff serving the society", educate window staff, change their work style, enhance the concept of the masses, completely abandon the "yamen" style, and strive to create a "convenient, fast and efficient" service platform.

4. Strengthen on-site management and create a first-class window image. First, adhere to the general duty system, receive, coordinate and deal with all kinds of situations and problems on site in time; Second, the center manager insists on hall office, on-site office and window service to solve the problem in the bud; Third, pay special attention to the assessment and inspection of service standards, and insist on checking attendance and site conditions at least once a day.

In short, since this year, our town's convenience service has achieved certain results, which has played a good escort role for the overall economic and social development of the town. However, we are also clearly aware that there are still many shortcomings that need to be solved in the future work.

Second, the next step plan

(1) Do a good job in publicity. Township convenience service center is a real popular project. It should be widely publicized among the masses, and let them know that the center is really good and convenient by posting notices, distributing leaflets and organizing publicity.

(two) administration according to law, standardized operation. As the main body of work and responsibility, the township convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. It is necessary to strictly enforce the administrative licensing law and strictly regulate job behavior, and it is absolutely impossible to replace the law with words and suppress the law with power. It is necessary to carry out regular and institutionalized administrative training according to law for all staff, and consciously think about problems and carry out work within the legal framework.

(3) Broaden the service field. Only by constantly expanding the service field and developing new services in areas related to people's production and life, economic development, agricultural science and technology, etc. Whether the township convenience center can establish the trust, dependence and support of the masses to the township convenience center. Township convenience centers should adhere to the hall window as a good service for the people who come to the center to handle affairs, and at the same time broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.

(4) Strengthen the construction of the central team. The staff of township convenience service centers should have two qualities: first, they should have a strong sense of purpose and dedication, truly put the interests of the masses first and do things for the masses in a down-to-earth manner; Second, we must have skilled business skills and be "multi-functional". Therefore, it is particularly important to do a good job in the education and training of the team. In the future, we should strengthen the purpose education, strengthen the business skills training, and realize multi-function in one post.

(5) Accelerate the construction of e-government. On the basis of promoting the openness of project management, strengthen the network construction and improve the office accessories management system and inquiry system. Seriously study and learn from the operation mode of other places, and further improve the software and hardware construction of the convenience service center.

In a word, after more than four years' operation, our town's convenience service center has further changed the style of government organs, facilitated people's work, promoted rural economic development and social harmony and stability, and achieved remarkable results. However, compared with advanced units, there is still a certain gap. In the future, we will further intensify our work, learn from the good economy, and truly build the convenience service center into a popular project to serve the people, a demonstration project to change functions, and a window project to attract investment, thus creating a new image of Enron.

12345 summary of the half-year work of the convenience hotline Part IV

Over the past 20__ years, under the correct leadership of the township Party committee and government and under the specific guidance of the county government service center, the township convenience service center has carried out the following work with the goal of transforming functions, optimizing services, facilitating the masses and improving work efficiency.

First, obey the law and stick to your post.

The staff of the township convenience service center strictly abide by the laws and regulations on convenience service, act in strict accordance with the system, act impartially and never shirk. Each village (community) agency station handles daily affairs for the masses in strict accordance with the system requirements.

Second, strengthen learning and constantly improve service quality.

The staff of the township convenience service center earnestly studied the work flow and related laws and regulations, adhered to the responsibility system of first asking and completing, listened to the opinions of the masses with an open mind, constantly improved relevant systems, constantly improved working methods, changed work style, and continuously improved work quality and efficiency.

Third, do practical things and do good things for the people.

Adhering to the purpose of being pragmatic for the people, convenient for the people and efficient, and taking the optimization of service as the core, it meets the needs of the masses conveniently and quickly. 65438+June * * * accepted the mass consultation 193, handled and handled 14 18, and closed 14 16, with closing rates of 99% and 9% respectively. Copy more than 2000 lists for villages (communities). Write 49 applications and certificates for the masses, and copy 463 ID cards and household registration books for the masses free of charge. 380 yuan (administrative fee is the fee for handling forestry cutting license and forest right certificate). )

Fourth, the existing problems.

The role of the window is limited, and sometimes a thing is not done thoroughly, which affects the mood of the people who handle affairs.

Five, the second half of the work points 20__.

1, strengthen study, stick to their posts, be diligent for the people, be honest and clean, and act according to the system.

2, service "agriculture, rural areas and farmers", conscientiously do a good job in agricultural science and technology, employment technology training and other services.

3. Strengthen team building, constantly improve the professional quality and selfless dedication of the staff of window units, put the interests of the masses in the first place, do practical things for the people in a down-to-earth manner, and achieve "one expert and many functions, one post and many responsibilities". Do practical things and do good things to satisfy the masses.

4. Strengthen the network construction and constantly improve the software and hardware construction of the service center.

Through the smooth development of the work of the convenience service center, we will establish a good image of serving the people. Strive to realize the great Chinese dream and "beautiful rivers and happy life".

12345 convenience hotline chapter 5 half-year work summary

Looking back on the coming year, I can do all the work wholeheartedly and do my duty according to Deloitte's four standards. My thoughts and work are summarized as follows:

First, political and ideological expression, moral cultivation and professional ethics:

Can seriously study political theory, consciously implement the line, principles and policies formulated by the party and the state, and have the public servant consciousness of serving the people wholeheartedly. Can abide by the law, be loyal to their duties, seek truth from facts, and abide by professional ethics and social morality. I participated in the Anti-cult Warning Education, Two Regulations, New Constitution, Theory of Three Represents, Four Ideals, Education Month of Party Style and Clean Government and the Fourth Plenary Session of the 16th Central Committee, and wrote down my experiences and notes. At the same time, I often find time to study by myself to improve my learning quality. Through this kind of education and training, I have made some progress in my ideological consciousness.

Second, business knowledge and working ability:

At present, in the post of community service, although the business is not carried out normally, you can continue to learn and accumulate experience. Through my own efforts, I have a preliminary understanding of the post responsibilities, business scope and work requirements of the community service office, and have a certain working ability. I believe I can calmly face the task of future community service.

Third, work attitude and diligence:

I love my job, can treat every task correctly and seriously, flexibly embody the policy spirit of the party and the state in my work, take the initiative in my work, actively participate in various business trainings organized by the unit, earnestly abide by the rules and regulations of the Science and Technology Commission, ensure attendance and make effective use of working hours.

IV. Work carried out:

1, community construction:

Although there is no community in our office so far, we have done a lot of basic work, such as helping to formulate the relevant regulations and development plans for the community construction work of _ _ _ Road Office and setting up a leading group; Coordinate and guide the ownership of social materials by village committees. It is forbidden to copy the initial works of the construction area and publicize the community policy. At present, the investigation of community service construction and the statistical summary of relevant data are in progress, and Ganjuyuan and _ _ _ _ communities are applying for the establishment of communities.

2, literacy work:

In addition to community preparation, I am also responsible for the publicity, education and thorough inspection of literacy work. Over the past year, I have fully cooperated with the Municipal Bureau of Statistics, the Education Department and other relevant departments to complete the post responsibilities of literacy work in grass-roots street offices, with data of _ _ _.

3, poverty alleviation work:

Can go deep into the jurisdiction to understand the living conditions of poor households and register and file; And vigorously cooperate with the civil affairs, the Disabled Persons' Federation, the elderly, and the double support to implement assistance measures, and give assistance in kind and cash. * * * Registered _ _ households of poor households throughout the year and provided assistance _ _ times.

Verb (abbreviation for verb) cooperation and assistance:

In addition to completing their own business work, they also actively cooperate with the office to do the key work at each stage.

1, working in the village:

This year, I was stationed in the village of _ _ _ _ _, and fully participated in the work of "anti-cult warning education", environmental sanitation management, publicity of the Fourth Plenary Session of the 16th CPC Central Committee, and general election. When staying in the village, actively cooperate with the masses to do a good job in ideological mobilization, publicity of policies and regulations, maintenance of stability, and coordination and organization. At the same time, during the daily stay in the village, I can actively assist the "two committees" of the village group to carry out their work, and face-to-face and timely understand the thoughts, hopes and demands of the majority of farmers and herdsmen. On the other hand, through working in the village, I found that it enabled me to receive education and enhance my talents.

2, economic census work:

This year's economic census is the first economic census in China, which is of great significance and heavy task, and requires the joint participation of all departments. I was transferred from June, 5438+this year 10 to take part in this work and become an economic census instructor. Because the economic census involves a wide range and many projects, I have never been exposed to census knowledge before, which is quite strange. To this end, I carefully read relevant business books, actively participate in various business training meetings, and take the initiative to ask questions that I don't understand. After the economic census was fully launched, I made full use of my professional knowledge, persisted in seeking truth from facts, and ensured the quality of the census. During the census, I devoted myself wholeheartedly and carried out step by step in strict accordance with the requirements. Now, the propaganda and mobilization, community division, map drawing and copy filling of _ _ _ village have been completed.

3, organs of newspapers and letters to send and receive work:

Timely distribution, no loss and forgetting.

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