Yunnan model workers: Zhou, Li Guizhi, Du Shujuan, Wu Zhuxian, Zhou, Yang Qiongfen, Yu, Zhang Gui;
Kunming model workers: Yang Qionge, Hu;
Kunming Model Worker: Chu Wang Jizhen Xiuxian Hu Enjun Zhao Shang Zhou Juan Shi Peng Zheng Huazhen Ren Zhongying Xia Yuzhen Hua Yue Wujiang Youma Tianlin Zhang Guozhu Yang Zhengyi Yang Jixiang Zhang Jianfang Liu Mingyang Hou Zhongkai. Under the guidance of the enterprise spirit of "unity and dedication, dedication, high quality and efficiency, truth-seeking and innovation", Kunming bus people will unite as one, and achieve the goal of "bus priority, bus discount and excellent bus" through safe, convenient, comfortable, fast and economical services. Development history
At the beginning of the establishment of the bus group, bus people have already started a long road of cultivation. Under the backward conditions and hard working environment, they still go forward bravely, such as sailing against the current, wave after wave ... The bus station is on the road at the foot, the wheels are rolling and moving forward, and remarkable changes and achievements have been made, opening up one convenient road after another and opening up the pace of modernization of Spring City. In terms of legal operation
Conscientiously implement the Measures for the Administration of Urban Bus and Tram Passenger Transport, the Road Traffic Safety Law of the People's Republic of China, the Regulations on the Protection of the Rights and Interests of the Elderly in Yunnan Province, and some policies and normative documents of the Party and the state on giving priority to the development of urban bus and tram traffic, and fully implement "bus priority, bus preferential treatment and excellent public transport" under the guidance of the spirit of the 17th Party Congress.
In terms of corporate affairs disclosure
Open the bus service hotline, publish the Kunming bus website, and listen to the suggestions or opinions of the general public through various channels. In strict accordance with the requirements of relevant national laws and regulations, the relevant information about newly opened or adjusted bus lines will be publicized to the general public 10 days in advance.
In terms of quality and efficient service,
Strictly implement the operating principle of "fixed point, fixed time, fixed route and fixed fare" for buses, and promise to do the following:
1, to ensure that the punctuality rate of the first and last buses of each operating line reaches100%; The punctuality rate of non-first and last shifts is over 95%.
2. The bus shall not change the line, abandon the station or empty the bus without authorization during the operation.
3, operating vehicles always keep the vehicle clean and tidy, complete facilities, good condition. 4. The operation organization embodies the characteristics of "safe, convenient, fast, economical and comfortable" bus service to the maximum extent.
5. All staff of bus service windows should be dignified, warmly received, polite in language, patient in answering questions, carefully handled and correctly charged.
6. Bus IC card service realizes the purchase of ordinary bus IC cards, which can be done at any time and is desirable; Real-name registration system bus IC card will be processed in five working days.
Honesty service
1, strictly implement national laws, regulations and rules, and do not seek personal gain for the public; Do not take advantage of work to eat, take, get stuck, want or deliberately make things difficult for customers.
2, according to the law for bus real-name registration system registered IC card, resolutely put an end to the human card.
In terms of safeguard measures
Accept the supervision of different ways of public transport services from all walks of life. For the telephone complaints of passengers who are dissatisfied with the quality of Kunming bus service, our company will reply on the same day; For comments or suggestions received by letter or other means, our company will reply as soon as possible within three to five working days.
The above promises are guaranteed to be fulfilled. And please the majority of passengers, higher authorities, all walks of life and the news media to supervise, the promise can not be fulfilled, I will bear the main leadership responsibility, willing to accept the accountability of the organization.