12369 environmental protection hotline service system is a multimedia environmental protection service system integrating environmental protection policy consultation, environmental pollution complaint, complaint result feedback and information investigation.
People can request related services from the Environmental Protection Agency by telephone, fax, e-mail, Internet, mobile phone and SMS. 12369 environmental protection hotline system closely links access function, navigation function, automatic voice query function, manual agent service function, call switching function and information data processing. After dialing the special service phone, users can choose manual service, automatic voice inquiry and automatic message leaving as needed, and can switch back and forth between several services or transfer other calls.
Legal basis: Article 10 of the Environmental Protection Law of People's Republic of China (PRC).
The competent department of environmental protection of the State Council implements unified supervision and management of environmental protection work throughout the country; The competent department of environmental protection of the local people's governments at or above the county level shall exercise unified supervision and management over the environmental protection work in their respective administrative areas. The relevant departments of the people's governments at or above the county level and the military environmental protection departments shall, in accordance with the provisions of relevant laws, supervise and manage environmental protection work such as resource protection and pollution prevention.
Eleventh units and individuals that have made remarkable achievements in protecting and improving the environment shall be rewarded by the people's government.
Twelfth June 5th every year as the environment day.