In nursing work, actively participate in meetings held by hospitals and nursing departments, and hold nurses' meetings once a month to convey the working ideas and work arrangements of hospitals and nursing departments to clinical nurses in time. As a psychiatric nurse, you should also write a summary of quality nursing work in psychiatric department. The following is a summary of the quality nursing work in psychiatric department that I collected for you. I hope you like it.
Summary of quality nursing work in psychiatric department 1
In the past year, I feel that what I am doing now is similar to instructing doctors. Take a real guide doctor to receive patients at the guide desk every day. Under the correct leadership of hospital leaders and nursing department, taking patients as the center and insisting on people-oriented have pushed our work to a new level. My work is summarized as follows:
Our work includes consultation, accompanying consultation, sending consultation, communication and coordination, examining patients with mobility difficulties and hospitalization, providing wheelchairs and cars free of charge, distributing various newspapers, health education publicity materials and department profiles; These things are unremarkable, but done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and destroy the overall service image of the hospital.
After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.
First of all, establish new concepts and improve employees' sense of professional responsibility.
1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to become the "living standard" of hospitals that patients cannot test and demand. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is the biggest test of our employees' knowledge, wisdom and communication skills. It is necessary to be familiar with the environmental characteristics and equipment strength of the hospital, as well as the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of employees has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, should not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Third, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Summary of quality nursing work in psychiatric department II
Looking back on the past year, I can't help feeling a lot. Over the past year, under the care and direct leadership of hospital leaders and head nurses, and with the care and help of colleagues, I have adhered to the service tenet of "all patients are the center, all patients are the center", adhered to the guidance of Marxism–Leninism, Mao Zedong Thought, Deng Xiaoping Theory and Theory of Three Represents, conscientiously studied the spirit of the 17th National Congress of the Communist Party of China, assiduously studied professional knowledge, strived to improve theoretical knowledge and mastered various clinical operation skills. The nursing work assigned by hospital leaders at all levels has been well completed, and with the care, support and help of comrades, new progress has been made in thought, study and work, which is summarized as follows:
First, be strict with yourself, consciously strengthen party spirit cultivation, and further improve party spirit cultivation and political and ideological consciousness.
Over the past year, I have always adhered to the Marxist-Leninist stand, viewpoint and methodology, dialectical materialism and historical materialism to analyze and observe things, distinguish right from wrong, adhere to the truth, adhere to the correct world outlook, outlook on life and values, guide my study, work and life practice with the correct world outlook, outlook on life and values, and actively build a solid defense against bourgeois democratic liberalization, money worship and liberalism. Love the motherland, China * * * production party, love socialism, support the leadership of China * * * production party, support reform and opening up, firmly believe that socialism will eventually defeat capitalism, and have confidence in socialism. Conscientiously implement the party's line, principles and policies and do a good job in socialist construction. Proactive, diligent, fearless, conscientious, and make contributions in ordinary jobs.
Second, strengthen theoretical and professional study, and constantly improve their overall quality.
First, strengthen self-discipline education and professional ethics education. Honesty and self-discipline, professional ethics and ideological and moral quality directly affect the quality and image of nurses. Therefore, after several times of clean government education and skills training a year, I understand that we should adhere to the principle of "honesty and self-discipline, strict law enforcement and enthusiastic service", take people's satisfaction as the fundamental starting point for doing a good job, and always put the interests of the party and the people first through in-depth education on the purpose of serving the people wholeheartedly, professional ethics education and ideological and moral education. Strengthen the self-cultivation of "four selves", that is, "self-respect, self-examination, self-vigilance and self-motivation", give play to the initiative spirit of nurses, reflect, warn and motivate themselves with their own professional ethics standards, and truly cultivate their own moral quality.
Secondly, I also pay great attention to the professional image of nurses. I pay attention to civilized and polite service in my daily work, adhere to civilized language, have a dignified appearance, dress neatly, do not wear heavy makeup, do not wear high heels, do not ring shoes, have a polite attitude and have a standardized language. Seriously study the Regulations on Handling Medical Accidents and its laws and regulations, and actively participate in the learning activities of the Regulations on Handling Medical Accidents organized by the hospital, which enriched the legal knowledge and enhanced the awareness of safety protection. Under the active and serious guidance of the head nurse, I have made great progress and improvement in many aspects. At ordinary times, I insist on participating in the monthly business study of the department, attending the morning meeting every Tuesday, insisting on nursing rounds for critically ill patients and training for three basic nurses. I have achieved excellent results in every technical exercise exam organized by the nursing department. In one year's work, we can always adhere to the service concept of "patient-centered, quality-centered" and improve our own quality and emergency response ability.
Third, work hard and finish the task on time.
Studied in ICU, respiratory department and comprehensive surgery successively. I think if we want to combine the theoretical knowledge we have learned before with clinical practice, on the one hand, we should be strict with ourselves in our daily work and consult more teachers, on the other hand, we should study hard in our spare time and understand the main points. In the past year, I mainly worked in respiratory medicine and comprehensive surgery, which is the focus of clinical work. Internal medicine focuses on observing the changes of illness, while surgery should calmly deal with emergencies, such as the emergency treatment of chest tube falling off, so the pace of surgery is faster than that of internal medicine, and the work is busier and more trivial than that of internal medicine. I remember the first time I went to the operation, I was not used to it, but I was not afraid of what I had never done. In order to do a good job and obey the arrangement of the leader, I am not afraid of trouble. I asked the teacher, learned from my colleagues and explored my own methods. In a short time, I became familiar with the surgical work, understood the responsibilities of each class, clarified the procedures and direction of the work, improved my working ability, and formed a clear working idea in the specific work, which enabled the work to be carried out smoothly.
With the goal of "doing better", we have cultivated innovative consciousness and successfully completed the following duties: assisting the head nurse in ward management and sorting out medical documents. Seriously receive every patient, treat every patient as his friends and relatives, and always put yourself in others' shoes. Do a good job in writing medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. It is very important for me to study the writing standard of department documents and write general nursing records seriously.
Nursing records and rescue records. Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods). In order to improve the theoretical and operational level of each nurse, the nursing department conducts theoretical and operational examinations every month, setting high standards for their work. Work attitude should be correct, "the doctor is the heart of parents". I take it as my duty to do everything possible to alleviate the pain of patients. I hope all patients can recover soon, so every time I enter the ward, I spare no effort to encourage them with limited time, patiently help them understand their illness, establish confidence in overcoming the disease, and silently pray for their early recovery. Love your job, be able to treat every job correctly and seriously, devote yourself to your work, serve everyone enthusiastically, abide by labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to your post, need to work overtime on time, and ensure that the work can be completed on time.
Make a personal work plan before the start of work, give priority to finish all the work in time, achieve the expected effect, complete the work with good quality and quantity, and have high work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work and made due contributions to people's health.
Of course, I still have some shortcomings to improve. For example, in study, sometimes I feel impetuous, I feel that I have too much to learn, and I am impetuous, especially when I encounter setbacks, and I can't handle it calmly. At work, sometimes the standard is low. Although I can basically perform my duties and obligations, my initiative needs to be further improved, which is what I need to improve and improve in the future. In the past year, I thank the hospital leaders and head nurses for their education, guidance, criticism and help, and my colleagues for their concern and support. Looking back on the past, there have been many advances and improvements, but there are also some shortcomings; Looking forward to the future, we should carry forward our own advantages and overcome our own shortcomings. Contribute to the bright future of the hospital!
Summary of quality nursing work in psychiatric department III
This year, I carried forward the spirit of saving the wounded and dying with a serious and responsible working attitude, did a good job in nursing with due diligence, and earnestly completed the work tasks. The summary is as follows:
First, do your duty and do a good job in nursing.
As the saying goes: three points of treatment, seven points of care, after practice, I feel the importance of nursing work more and more. In my daily work, I insist on dressing neatly and generously, using civilized and standardized language, being kind and polite. Strictly abide by medical ethics norms and operating procedures, carefully write nursing records, do everything possible to alleviate the pain of patients, and do their jobs safely. No matter the family members of employees or local patients, I always treat patients as relatives, with good attitude, friendly words and gentle movements, patiently answering patients' and their families' inquiries about the illness, as well as matters needing attention in family treatment and health care. There was no verbal conflict with patients, and there was no dispute caused by service attitude, service efficiency and service quality, which was well received by patients and their families.
Second, play a role and do a good job of help and care.
For patients, nursing is not a job that a nurse can manage, but a job that requires team rotation. In recent years, hospitals have added new strength to the nursing team. In the work, we can give full play to our advantages of high qualifications and rich experience, actively help young nurses, explain business technology and knowledge of communicating with patients, solve difficult problems in nursing business, guide the implementation of nursing measures, help young nurses grow up as soon as possible, and make their own contributions to the improvement of overall nursing level.
Three, continuous learning, improve the ideological and professional level.
In the past year, I was able to seriously study the instructions and rules and regulations of my superiors. Through the study, the level of political theory has been improved, the service attitude has been further corrected, and the enthusiasm of doing a good job and consciously maintaining the good image of the hospital has been enhanced. At the same time, actively participate in business learning and skills training organized by hospitals and departments, and insist on self-learning related business books. By constantly learning new knowledge and renewing my knowledge accumulation, I have improved my professional quality and business ability and adapted to the needs of the continuous development of the medical industry.
With the development and progress of society, patients have higher and higher requirements for nursing quality. In the future work, I will further firmly establish the idea of serving patients and shaping the image of the hospital, stand on my post, work hard and perform my duties, so as to add luster to the overall image of community medical staff.
Summary of quality nursing work in psychiatric department 4
I went to work happily and became a nurse. I wore a white nurse's uniform and a dovetail hat, walked lightly and smiled at the patient. This is the first lesson that the head nurse taught me. I thought that "nursing" was enough as long as we were patient, earnest and hard-working, but the fact was not so simple. Now let me sum up the work in the first half of the year.
My work in the first half of this year has made me grow a lot. From the "Smile Service, Build a Sunshine Team" organized by the department to the end of the three-level evaluation of the hospital, from simple clinical nursing to emergency treatment of patients with critical myocardial infarction, I deeply realized that it is easy to be a good nurse, but it is really not easy to become a qualified specialist nurse. Establish the concept of "patient-centered", respect, understand, sympathize with and care for patients, and treat patients equally regardless of gender, race, wealth and level. We should not only care about the patient's condition, but also strengthen the psychological care and health education for the patient. At the same time, it is necessary to help patients' social adaptability, which is also compatible with "modern health".
To adapt to the new era of holistic nursing, we need to have a variety of knowledge, such as computers, foreign languages, humanities and so on. The concept of nursing in the new era requires nurses to be not only a health care worker, but also a qualified consultant, missionary, educator, necessary nutritionist and so on. Therefore, a qualified nurse, on the premise of solid basic skills, should also keep learning, constantly sum up experience in her work and constantly improve herself. Meticulous and responsible for the work. Nurses' clinical work is busy and tiring, so it is inseparable from health to keep a clear head and abundant energy in the care of critically ill patients, especially in the process of rescuing patients. Nurses should strictly abide by the rules and regulations of the hospital, strictly study the theory of "three basics and three strictness", strictly implement aseptic operation and disinfection and isolation, timely and accurately handle every doctor's order, and improve various nursing documents. According to the nursing level, we should carefully patrol the ward, observe the patient's condition changes, and notify the doctor in time when problems are found.
The medical environment and interpersonal relationship faced by nurses are complicated, and they will accidentally walk into the minefield, causing unhappiness. As a qualified nurse, we should know that the strength of the collective is powerful, and we must not be separated from the collective and make it complicated. A drop of water in the sea will dry up, and a person will have strength only if he integrates his own interests with the collective. Collectivity is the source of individual wisdom and the melting pot of cultivating individual talents and character. A United and cooperative group will work hard and unite for the health of patients and the improvement of nursing quality in departments. Unity is strength, cooperation is sail, and human feelings are like water. Only with unity and cooperation and human touch can the ship sail more stably and further.
With the improvement of people's living standards, patients' requirements for nursing quality are also improving. With the construction of legal society, patients' right to know about medical treatment and medical knowledge is increasing, and a little negligence of nursing staff will lead to patients' dissatisfaction or complaints. Therefore, nurses are required to constantly improve their legal awareness, update their concepts, be strict with themselves, avoid quarreling with patients, carefully check and implement doctor's orders, standardize operations, provide well-founded and enthusiastic services, and strive to create a good and safe medical environment.
In short, as a qualified nurse, we should love our job, establish a good moral outlook, have a high sense of responsibility, be hard-working and work hard. We should keep learning, emancipate our minds and adapt to the needs of the times. If youth is a fire, let it burn for feeding! I am willing to use my life to add luster and heat to the nursing cause.
Summary of quality nursing work in psychiatric department 5
Time flies, from _ _ _ 20 to now, in a short period of one year, from the oncology department welcoming the first batch of interns from the College of English Nursing in _ _ _, to sending away the last batch of students from the technical secondary school today, we have a lot of feelings about the friendship between teachers and students who have made joint efforts and made common progress.
From 20 _ _ to 20 _ * *, the oncology department accepted eight batches of nursing interns to participate in graduation production practice, with a total number of _ _ people, including _ _ people from technical secondary school, _ _ people from junior college and _ _ people from undergraduate college, respectively, from _ _ university nursing college, _ _ university college, _ _ technical secondary school and _ _.
The total number of nursing practice teaching weeks in our department is _ _ weeks every year. Organize nursing teaching lectures and rounds _ _ times, visit chemotherapy dispensing room and radiotherapy center * * _ _ times, randomly select _ _ times, and organize students to take theoretical exams ***x times.
The number of teachers in our department has further increased this year. The original number of teaching teachers was _ _. After the recommendation of the head nurses in various wards and the assessment and selection of the head nurses in our department, the number of teaching teachers increased in X this year, and now it is _ _. By bringing the old with the new, we have trained new teachers.
While strengthening teaching strength, our department emphasizes the sense of responsibility of teachers and pays attention to the cultivation of nursing students' awareness of safety in production. There is no separation between teachers and students, no mistakes and accidents in clinical teaching safety production, and no major violations.
With the strong support of the head nurse and the head nurse, our department actively organized interns _ _ and _ _ of Jiang Daying Nursing College to perform the sketch "X". Through layer-by-layer selection and fierce competition, we won the third prize of the 20__-20__ year teacher-student health demonstration competition in _ _ Hospital, and at the same time, teachers and students made a qualitative leap and great progress in clinical health education and interpersonal communication ability.
The ancients said, "Teachers: preach, teach and dispel doubts." In the teaching process, not only strict requirements, but also attention to the care and love of nursing students. From the guidance of work, from the care of life, from psychological comfort. Actively create opportunities for students to operate and establish a correct outlook on career and life. Established a good communication channel with nursing students. Actively solicit the opinions and suggestions of each student, and study and improve the teaching methods and procedures of our department in time. Constantly enhance students' sense of responsibility, quality awareness, civilized service and patient-centered service concept. I believe that what I saw and heard during my internship in tongji hospital will definitely benefit students in their future work for life. Looking at the smiling faces of youth, teachers seem to have returned to their youth when they first entered the clinic. As the chief tutor of oncology department, I will visit students in five wards regularly between work, and I will always be moved and proud of this harmonious relationship between teachers and students.
Oncology department successfully completed the annual clinical practice teaching plan, and carried forward the Tongji spirit of "everything is poor, we are in the same boat", which is attributed to the correct leadership of the nursing department and the head nurse, the full support and encouragement of the head nurse of oncology department, and the hard work of all the teaching teachers and the concerted efforts of Qi Xin. All these will spur us to keep learning, strive for progress and strive for better results in our future work.