The voice hotline adopts the service mode of combining voice self-service and manual service, which can be dialed 365 days a year. Voice self-service is 24 hours, and manual service is from 7 am to 9 pm. People in our province dial "12 123" without adding the area code, and mobile, China Unicom and telecom users are unimpeded.
At present, the main service functions of 12 123 voice hotline are: business consultation, complaint suggestion, traffic safety information inquiry, business acceptance progress inquiry, internet user information change, traffic management business appointment/acceptance, etc. , divided into four categories. The first is business handling. Through the hotline, users can apply for 9 services, such as replacement of motor vehicle number plate, replacement of driving license, replacement of driving license and appointment for examination. The second is the inquiry service.
Provide users with motor vehicle information query, motor vehicle illegal information query, driver's license information query, driver's license illegal information query, exam reservation result query, business progress query and other information query. The third is business consultation and complaints. Provide users with motor vehicle and driver's license related business consulting, business handling and traffic police team management complaints, and opinions and suggestions on traffic control work.
The fourth is the registration change of Internet users. Provide users registration, telephone service password modification, mailing address modification, registered mobile phone number modification, account cancellation suspension, vehicle license plate unbinding and other services for motor vehicle owners and drivers.
The voice hotline 12 123 supports the use of individual users registered in our province's traffic safety integrated service management platform (hereinafter referred to as the integrated service management platform). Unregistered users can call the voice hotline 12 123, register as online signing users through voice service, and enjoy the website of the integrated service management platform, SMS 12 123, traffic management 12 123 mobile APP,/kloc.
When registered individual users use the voice hotline 12 123 for the first time, they should dial the voice hotline 12 123 with the mobile phone number left at the time of registration, and set the voice service password according to the voice prompt requirements. The password is 6 digits. After setting the service password for the first time, the system will automatically open the corresponding service according to the registration method.
Users registered through the integrated service management platform will be enabled with other corresponding service functions besides replacing the motor vehicle number plate, driving license and driver's license. If you need to open the above-mentioned vehicle driving management business functions, you need to go to the vehicle management office and become a face-to-face user of the comprehensive service management platform before you can get the handling authority.
12 123 voice hotline is a telephone voice service mode based on the national traffic safety integrated service management platform on the internet. The launch of the voice hotline 12 123 is a supplement to the website, mobile phone APP and SMS of the Internet traffic safety integrated service management platform. It can not only solve the practical problem that some people can't get traffic control services through the internet and mobile phones, but also meet the diverse service needs of the people.