Flying pigeon system is the IM customer service system of Tik Tok store. Merchants can handle consumer consultation through the flying pigeon system to solve pre-sales and after-sales problems. The ribbon at the top of the Flying Pigeon Workbench page is included in the left side of the dialogue list and the blue bottom part. The functions remain unchanged, and the four functions are dialogue, data, message and setting in turn.
As such an important system, Tik Tok is constantly updating and optimizing the interface of the flying pigeon workbench. The order status displayed in the right order module is standardized and optimized, and the order and after-sales status are displayed at the same time, which is convenient for customer service identification. Support order refresh and search at the same time. Click the corresponding icon to bring up the corresponding function.
The function of Tik Tok flying pigeon workbench:
1. Quick Call: This version of the workbench interface supports the function of "Quick Call". At present, shortcuts are fixed, and customization is not supported for the time being. Quick operation is as follows:
Ctrl+F: search the conversation list by order number or user name;
Alt+F: search for commodities by commodity keyword or commodity id;
Ctrl+R: user transfer;
Alt+R: intelligent assistant on the right, goods and shortcut phrase module switching.
Ctrl+alt+x: PC client fixed upper display;
2. Order information integration and delivery: When the mouse moves to the right order area, the SKU details and promised delivery time of the dimension that can send sub-orders will be automatically displayed for consumers' confirmation and information transmission. If you click the Send button corresponding to the shoes in the sub-order, the text of the check order information will be generated in the dialog box.
3. Price change function after placing an order: Before the user places an order and makes payment, the order price supports calling the price change function in the workbench area on the right side of Flying Pigeon Web Edition /PC client to modify the order amount. Click the price change button to bring up the price change page, which can be divided into one-click price change and regular price change.