I. 123 16 agricultural service hotline
In order to safeguard farmers' legitimate rights and interests, facilitate farmers' complaints and reports, and provide the public with information services on agriculture, rural areas and farmers more conveniently, the Ministry of Agriculture, with the support of the Ministry of Information Industry, applied for and assigned "123 16" as a unified special number for public welfare services in the national agricultural system.
Second, 123 16 function
Enabling the unified special number for public service in agricultural system can solve the problem that the public service number in agricultural system is not uniform at present, and provide convenience for farmers and enterprises to complain and report or consult services. At the same time, it is also conducive to the integration of agricultural system information service resources, improve agricultural information service capabilities, and provide unified, standardized, convenient and accurate information services for farmers and enterprises. This is an important measure for the agricultural sector to actively promote the openness of government affairs and promote the construction of a new socialist countryside with a good style, and it is also a concrete manifestation of solving the most concerned, most direct and most realistic interests of farmers. In order to improve the level of agricultural information services, promote agricultural information services from village to household, facilitate farmers' complaints and reports, and obtain information services for agriculture, rural areas and farmers, in accordance with the requirements of the "four electricity and one station" project, we fully cooperated with the telecommunications department to open the "123 16" consultation telephone number, and opened planting, plant protection, aquatic products, animal husbandry, forestry, agricultural machinery and administration. At present, telephones (including PHS) can dial 123 16 (free of information charges). At present, the agricultural science and technology information database is being made, which can provide intelligent voice consultation service for farmers. The telephone consultation service hotline is opened 24 hours a day, and the voice message function is set up, which can facilitate farmers to obtain the information they need from experts.