The clerk's monthly work summary 1 Time flies, and the year 20xx is coming to an end. In the past year, under the care and guidance of leaders and colleagues, through their unremitting efforts, they have made some achievements in their work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:
First of all, the gains from the work mainly include:
1, on the eve of the opening of the mall, follow up the land reclamation work of the mall and get familiar with the basic knowledge of property management of the mall. Strive to do preliminary work for the opening of the mall.
2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and implement daily follow-up on the health status of shopping malls and offices. Conduct evaluation and supervision.
3. Under the guidance of superior leaders, be responsible for following up the activities after the opening of the mall. Make the activity complete smoothly.
4. My colleagues and I worked hard to complete the arrangement of the previous activities.
5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.
Second, shortcomings in the work.
Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:
1, lacking the basic knowledge of office work, often appears unsettled and sometimes even feels at a loss when carrying out specific work.
2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.
3, the mall property management is not mature enough, which directly affects the work effect.
4, the work is not detailed enough, and there are often mistakes and omissions on small problems.
5, the efficiency is not fast enough, and the understanding of the leadership intention is not enough.
Three, adhere to the principle of unity of management, service and benefit:
The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.
Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.
1, in view of the new opening of the mall and the large number of new employees, in order to ensure the service quality.
2. Strengthen the education of service standards for employees, stand in the position of sales staff, establish a good service image, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.
3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.
Work plan for next year:
20xx is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings of the past year, do a good job in the new year and contribute to the development of the company. In the future work and study, I will be more strict with myself, make every work arrangement from my superiors to my subordinates, and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will strive for greater progress in all aspects, and I will certainly make better achievements in 20xx.
Clerk's monthly work summary II. My name is Meng, and I am a student of Grade 09 e-commerce class. Now I am a clerk in NUS 36524. In the hot July, I ushered in the first extraordinary period of college life. With a strange mood, I look forward to and fear the arrival of July 1. Because from this day on, I will welcome the first relatively formal social work in my life. Finally, I waited for the official appointment, but for a novice who has never tried to work for eight hours in a row, it is a challenge to endurance and physical strength. According to company regulations, you are not allowed to sit down and rest during work, gossip among employees, eat and make phone calls in the work area? At first, I was full of complaints and dissatisfaction with many behavioral constraints, but gradually I realized that as a successful model of the service industry, its good reputation was established through the good quality of employees and the provision of quality services, and excellent employees should also benefit from the company's strict management system and norms. Slowly, I got used to it and realized the bitterness and loneliness of the service staff. Therefore, when I stand on the soles of my feet and get blisters, I have to endure, keep my best condition and provide the most satisfactory service to customers, because this is my duty, and I have won praise and praise from the company leaders through my unremitting and dismissive efforts, which makes me more confident to work hard and strive to become an excellent clerk.
1, completion of individual target responsibility
At the beginning of the year, the company and I signed a post objective responsibility letter, which defined the relevant responsibilities and work objectives, among which the economic indicators were: adding 1-2 supermarket and realizing sales of 800,000 yuan. The completion situation is as follows: 2 new stores are opened every year (mainly due to the efforts of leaders and Qi Xin of all employees), and 4 stores are closed, with an actual net increase of -2; The new store realized a sales income of 350,000 yuan. Compared with the two, it is far from fulfilling the predetermined economic target responsibility. So, at this point, my self-evaluation is unqualified.
Step 2 perform your duties
In the personal post objective responsibility book and post responsibilities, several key personal tasks are defined: focusing on developing new stores in education supermarkets, responsible for supply and distribution management, and responsible for the operation of ISO quality management system. The performance of personal post responsibilities is summarized as follows:
(1) In the development of the new store of the education supermarket, assist the general manager, go all out, capture the information of all parties, actively solve it, and strive to make a fuss about the social supermarket. After a year, I also looked at many shops, including many shops with good locations, but for various reasons, I failed to open a shop successfully, and only opened a small convenience store in Weiting.
⑵ In rationing management, assist the general manager to actively improve the rationing process, give full play to the service role of rationing, and try not to affect the normal business of the store. Under the concern of group leaders and company leaders, a purchasing and price management team was established, and a detailed purchasing control system and price control system were formulated, so as to strengthen the supervision of supermarket purchasing and price management, reduce purchasing costs, give full play to price advantages and create greater profit space for the company. (3) In the operation of ISO quality management system, actively strive to eliminate? Two skins? Phenomenon, really put ISO management methods and principles into practice, standardize and orderly do all the work and improve the work.
Work efficiency. In the internal audit and review in the first half of the year, it was affirmed by the Commissioner, and all the work was significantly improved than before.
(4) Other related work.
① Facilities and equipment management: All kinds of facilities and equipment in the store are the carriers of the normal operation of the store. Once there is a problem, it will affect the normal work, affect the normal provision of services and bring inconvenience to customers. Therefore, in my daily work, it is essential to strengthen the maintenance and management of facilities and equipment. At the end of the year, video monitoring systems and broadcasting systems were installed in various stores, which not only strengthened the loss prevention management of supermarkets, but also improved the shopping environment.
② Daily supervision and inspection: In order to effectively implement the company's decision-making measures, I will go to the stores of Education Supermarket for inspection at least twice a week. The scope of inspection involves all aspects of store management, and the inspection situation is recorded as the assessment basis, urging stores to pay attention to the review and improvement of their own work.
③ Store standardization construction: Store standardization construction is an important work of education supermarkets in this year, aiming at enhancing the store image, unifying the logo and enhancing the brand influence of education supermarkets through standardization construction. Through the training in April, I found that there are many problems in our supermarket stores worth improving. Therefore, before the evaluation by the expert inspection team in June+10, 5438, we focused on rectifying the shortcomings of the education supermarket, adjusting the store layout, purchasing an open freezer, and updating the store identification system, so that the brand-new image of the education supermarket was displayed in front of customers and the expert inspection team, which won the unanimous praise of the expert inspection team.
3. Shortcomings to be improved
(1) The economic mind needs to be further armed. The sensitivity to new industrial projects is not high, the economic mind needs to be further armed, and the innovation power needs to be further enhanced, so as to develop new development projects of the company and seek new profit growth points.
⑵ The market development ability needs to be further improved. The market judgment and strategic ability need to be further studied and improved, and theoretical study and market experience accumulation need to be continuously strengthened.
⑶ The management level needs to be further improved. Management integration and execution need to be further improved, and new industrial projects should be built by using existing site resources to improve work efficiency and benefit.
4. Annual self-evaluation level
Self-assessment I am qualified.
The clerk's monthly work summary time passes quickly, and the work in May is coming to an end. In order to let me get out of my work in May faster and better enter the working state of next month, I made a monthly work summary here, which is as follows.
Looking back on the work in May, we can see that there are many excellent places to do, but there are also many places that are not well done. No matter whether it is done well or not, we should treat it comprehensively and correctly. Just like the praise and praise we give to leaders, don't be complacent, accept it with humility and make persistent efforts. Similarly, when dealing with the criticism and lessons of leaders, don't complain and complain, but accept it with an open mind, deeply reflect on what you have done, and then correct it in time. So in June, I will continue to absorb and carry forward what I did well in May, and correct and improve what I did badly.
What we did in May was quite satisfactory, that is, the change of service attitude. Because I am a straightforward person, I don't have much patience, so during my time as a waiter, I always have various contradictions with customers. In this month, I gradually changed. When the client urged me, I didn't ignore her, but learned to calm his mood first. When customers put forward a lot of demands to me, I didn't show impatience, but patiently helped them solve them one by one.
In fact, to sum up, I found that I still had a lot of unfinished work in May, and the rest had to be finished in June, which not only increased the workload in June, but also formed the habit of procrastination. This is a very bad habit. In May, the leader criticized me for procrastination. Indeed, looking back on May, my procrastination brought a lot of trouble to my work. For example, in May, I was already late four times. Not only did I lose the attendance award, but I was also deducted more than 300 yuan in salary. For example, I was scolded by customers for dragging vegetables; Cleaning is too slow, dragging down colleagues, and so on. These are the places where I didn't do well enough.
So in the next month, even in the future work, I must correct my procrastination. Always remind yourself to act, always remind yourself to be flexible, and don't wait for others to rush me before I know I'm in a hurry. I hope to meet a better and better self in June.
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