What is the function of the call center?

1, make a regular call. Including outgoing calls, incoming calls, telephone answering, call holding, call forwarding and other services.

2. Perform vr voice response. When a customer makes a call, it can guide the user to follow the corresponding process. If there is a call peak, it can effectively reduce customer waiting time and further improve user satisfaction. Users can also leave corresponding information according to their actual needs, so that customer service can help users solve problems after seeing the information left by users.